IT Support Engineer
Berkshire Grey Inc.•Bedford, MA
34d
About The Position
The IT Support Engineer plays a crucial role. This role is pivotal in ensuring efficient IT support for team members, managing hardware and software resources, and contributing to the smooth operation of our IT infrastructure. The ideal candidate will have a strong background in various IT systems, including cloud services, virtual and physical infrastructures, network implementation, and security.
Requirements
- Bachelor's degree in Computer Science, Information Systems, System Administration, or a closely related field, or equivalent proven experience in a systems/network administration or IT support role required.
- Adept at quickly learning new technologies and procedures.
- Ability to troubleshoot and resolve complex technical issues.
- Strong communication and interpersonal skills.
- Familiarity with Okta, Duo, Active Directory, VMware, Veeam, Azure, MS Entra, Office 365, Jira, Confluence, AWS, Jamf, Automox, and Intune, or similar software.
- Windows & Linux (Ubuntu) user/system support.
- Strong knowledge of systems and networking software, hardware, and networking protocols.
- Experience with scripting and automation tools.
Responsibilities
- Help Desk & Technical Support
- Policy Development and Documentation
- Project Management
- System Administration
- Network Management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Machinery Manufacturing
Number of Employees
251-500 employees
