IT Support Engineer

Vibe • New York, NY

25d • Onsite

About The Position

With a mission to strengthen and scale our IT operations in the US, this role is primarily execution-focused, with responsibility for running local IT support and IT operations, while contributing to security and compliance initiatives. This role is key in ensuring a reliable, secure, and efficient environment for employees as the company grows.
Based in NYC, you will deliver hands-on, on-site support to employees and teams while overseeing day-to-day IT operations locally. You will report directly to the Paris-based Lead Infrastructure and work in close alignment with the current IT Manager, also based in Paris, to ensure consistent, high-quality IT support and operations across locations.

Requirements

• 5 to 7 years of experience in IT support, IT operations, or workplace technology, preferably in fast-growing environments
• Strong expertise in macOS environments, device lifecycle management, and end-user support
• Hands-on experience with MDM platforms such as Kandji, Fleet, Jamf, or similar tools
• Solid understanding of identity and access management, including SSO, MFA, and user lifecycle provisioning
• Proven ability to design, improve, and automate IT processes to scale operations effectively
• Strong troubleshooting skills across hardware, software, and access-related issues
• Excellent communication skills, proactive ownership, and the ability to work effectively with remote teams while using AI tools to improve support, documentation, and operational efficiency

Nice To Haves

• Familiarity with scripting and automation using Python, Bash, or similar languages
• Exposure to Infrastructure as Code practices and tools, such as Terraform
• Working knowledge of compliance and security frameworks such as SOC 2, ISO 27001, or similar standards

Responsibilities

• Lead day-to-day IT support across the US, with a strong on-site presence for local employees and teams in NYC
• Ensure reliable, secure, and scalable IT operations for a growing, mostly remote workforce
• Manage the company’s internal IT systems and toolset, including Google Workspace, identity and access management, endpoint management, and device fleet administration
• Own the full lifecycle of company hardware, from procurement and deployment to inventory tracking, refresh, and retirement
• Design and improve onboarding and offboarding processes to ensure a seamless and secure employee experience
• Support security, compliance, and audit activities, including SOC 2 controls, device compliance, and IT policy management
• Drive operational improvements through stronger processes, documentation, automation, and self-service capabilities
• Manage external vendors and service providers to ensure quality, responsiveness, and cost-effectiveness
• Lead IT projects from scoping to delivery and report on key metrics, incidents, and progress to leadership

Benefits

• Equity — Employee Stock Ownership Plan. You're building this; you should own part of it.
• Variable pay — based on objectives you hit. No arbitrary targets.
• Hybrid flexibility — We’re in the Heart of Paris and our team is in 3x a week!
• Health insurance — Full coverage via Alan.
• Meal vouchers — Via Swile.
• Annual offsite — The whole team, once a year, somewhere worth the trip.
• Tech Syncs — Engineering and Product meet in person at least quarterly, worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed