IT Support Engineer

Albany Industries New Albany, Mississippi • New Albany, MS

168d • Onsite

About The Position

The IT Support Engineer monitors and maintains the company’s hardware and software systems.

Requirements

• Bachelor’s degree in Computer Science or related field; or equivalent experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with a proven ability to collaborate with a team.
• Excellent analytical and problem-solving skills.
• Extensive knowledge of computer systems and programming.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or able to quickly learn systems and software used by the organization.

Nice To Haves

• Three to five years of information systems experience.

Responsibilities

• Installs and configures computer hardware, software, networks and applications.
• Continuously monitors and maintains systems and networks.
• Responds to technical support calls from other staff members or clients and communicates how to resolve issues.
• Diagnoses and troubleshoots system and network problems, software faults or hardware complications.
• Supports the roll-out of new applications.
• Keeps a record of issues, along with solutions, to refer back to in future instances.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees