IT Support Engineer

Syndax Pharmaceuticals•New York, NY

7d•$90,000 - $105,000•Onsite

About The Position

Syndax seeks qualified candidates for our IT Support Engineer position who have a passion for technology, a professional demeanor, strong communication skills, and a desire to learn. This is a fully in‑office role, Monday through Friday, from 8:00 AM to 5:00 PM at our New York City headquarters. The ideal candidate is a motivated self-starter, a quick learner, and prepared for broad ownership responsibility in a dynamic office environment. You’ll support our hybrid workforce at all levels — including C‑Suite executives — while serving as a key technology presence in the NYC office. This role is well‑suited for someone with exceptional helpdesk experience who is ready to expand their impact, autonomy, and visibility while contributing to a high‑performing workplace. Experience using modern tools, including AI assistants, to improve efficiency, troubleshoot issues, and stay current with technology trends is highly valued. You will work closely with the Office Manager, internal teams, and our building management to ensure a seamless, organized, reliable, and high‑quality technology experience across the workspace.

Requirements

Bachelor’s degree in computer science, Information Technology, or similar.
3–5 years of experience as a Helpdesk Support Specialist (biotech industry experience a plus).
Exceptional interpersonal and communication skills — strong, confident voice and presence
Highly independent, self‑motivated, proactive, detail-oriented, and comfortable owning responsibilities with minimal oversight.
Thrives in an office environment and enjoys being a key technological presence in the workplace.
Able to think critically and respond to challenges with sound, professional judgment (and know when to escalate).
Proven ability to problem‑solve and perform root‑cause analysis.
Experience assembling, organizing, and maintaining physical computer hardware and peripherals.
Knowledge of O365, Azure AD, Intune, and Azure Cloud Computing resources; PowerShell experience preferred.
Experience with Windows OS, desktop applications including Microsoft Office with add‑ins, web browsers, and collaboration tools.
Exposure to mobile device management including iOS and Android.
Experience using AI tools (e.g., copilot, automation assistants, integrated AI features) for troubleshooting, research, documentation, and workflow improvement
Strong documentation skills with the ability to create clear, repeatable workflows and processes.
Professional, calm under pressure, and committed to high‑quality service.
This is an onsite position at our New York City office, Monday – Friday from 8:00 – 5:00 pm.

Responsibilities

Serve as the first point of contact for daily operational technology support of a dispersed workforce, including laptops, tablets, mobile devices, virtual desktops, conference rooms, and SaaS applications.
Act as NYC site lead on behalf of IT, overseeing equipment logistics for desks, meeting rooms, office functions, and day‑to-day operational needs.
Troubleshoot technology issues across operating systems, networks, collaboration tools, and cloud services with strong diagnostic ability and customer focus.
Deliver white‑glove, executive‑level support for C‑Suite and senior leadership, ensuring reliability, discretion, and proactive service.
Maintain security and compliance across all systems in accordance with defined processes, policies, and regulatory requirements.
Lead comprehensive onboarding and offboarding processes, including: Hosting new‑hire IT orientations and technology walkthroughs Setting up accounts, equipment, and permissions. Educating new team members on tools, security, and internal processes.
Maintain, organize, and manage IT equipment and inventory, ensuring storage areas, IT closets, and shared spaces remain clean, orderly, labeled, and well‑documented.
Effectively manage, triage, and resolve requests using the Fresh-Service ticketing system, demonstrating strong prioritization, communication, and SLA adherence.
Work closely with the Office Manager to provide end‑to-end support for office wide operations, large meetings and internal events, including A/V readiness and conferencing reliability.
Manage and maintain the working partnership with our building management, ensuring smooth communication and technology coordination.
Respond to building‑driven equipment shutdowns, including occasional weekend incidents, coordinating with building management as needed.
Develop, maintain, and continuously improve documentation, workflows, and troubleshooting guides.
Following company policy, support employees in understanding and safely using AI‑powered tools, assistants, and integrated applications within the organization.
Contribute to planning and improving operational procedures, standardized technology solutions, and workplace technology experiences.
Collaborate with IT team members on projects and initiatives as assigned, demonstrating ownership, professionalism, and consistent follow‑through.