IT Support Engineer

Keyfactor, Inc.•Atlanta, GA

About The Position

The IT Support Engineer offers technical support to end-users, resolving hardware and software issues, and maintaining IT systems. This role includes installing, configuring, and optimizing organizational software, hardware, and systems. Experience in handling more complex technical issues and contributing to IT projects is required. Applicants must hold US citizenship or US permanent work authorization status.

Requirements

High School diploma or equivalent. IT focused certifications a plus
Solid understanding of IT systems, experienced in support and system maintenance, managing moderate complexity tasks effectively.
Excellent internal presence and strong interpersonal communication skills: Strong communication skills with the ability to manage complex interactions.
Experience operating in a high-security environment and navigating compliance controls: Practical experience with security and compliance requirements.
Effective time management, project management, and prioritization skills: Ability to manage multiple tasks and projects effectively.
Effective at drafting documentation for systems & procedures, contributing to IT Knowledge Management: Skill in creating detailed documentation and contributing to knowledge sharing.
Experience configuring, supporting Microsoft 365 suite of products: Proficient in configuring and maintaining Microsoft 365 applications.
Experience configuring, supporting Active Directory (AD) Systems: Advanced experience with AD, including complex configurations.
Experience with hybrid AD deployments preferred: Knowledge of hybrid AD environments is beneficial.
Experience configuring, supporting end-user devices on various operating systems: Proficiency in supporting Windows 10 / 11 and Mac OS.
Ability to lead small projects, innovate within the role, and provide training to peers.
Advanced skills in networking, Microsoft 365, Active Directory, MDM/RMM systems, hardware procurement, cloud security, cross-functional collaboration, and detailed documentation.
Comprehensive knowledge of industry standards, company operations, and advanced methodologies.

Nice To Haves

Experience with hybrid AD deployments preferred: Knowledge of hybrid AD environments is beneficial.

Responsibilities

Support end users at specific Keyfactor offices with a broader range of technical issues and more complex problems.
Support and maintain systems used by end users globally, ensuring optimal performance and compliance with standards.
Contribute to and manage IT projects related to Keyfactor Global IT systems, including configuration and optimization.
Work cross-functionally with other departments to deploy and integrate IT systems.
Collaborate with Compliance and InfoSec teams to provide detailed information and support for security frameworks.
Serve as an escalation point for technical issues and more complex troubleshooting.

Benefits

Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
Comprehensive benefit coverage globally.
Generous paid parental leave globally.
Competitive time off globally.
Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
The Keyfactor Alliance Program to support DEIB efforts.
Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
Monthly Talent development and Cross Functional meetings to support professional development.
Regular All Hands meetings – followed by group gatherings.