IT Support Desk Technician

First Community Bank • Corpus Christi, TX

9h • Onsite

About The Position

This Support Desk Technician position serves as the initial point of contact for end-users seeking technical assistance on any of the banks computer systems. Diagnoses and assesses issues related to computer hardware and software and escalates them properly if needed. Maintains excellent customer service for the bank by answering phone calls and emails promptly, commuting to branches to resolve problems as needed and resolving most hardware/software problems of devices (PCs, printers)

Requirements

• Experience as a service desk technician or other customer support technical role
• Troubleshooting and problem solving
• Ability to escalate issues
• General knowledge of networking and operating systems
• PC hardware and software experience

Responsibilities

• Answer support phone calls, email and support tickets.
• Troubleshoot problems with PCs and software.
• Diagnose issues with printers, PCs and other hardware.
• Assist with managing ticket system
• Provide reports of problems/outages to the CIO.
• Assist IT personnel with projects.
• Visit branches as scheduled or needed.
• Help setup community/bank events.
• Work after normal business hours as needed for projects, upgrades, problems.
• Support Desk after hours is on a rotating schedule.
• Provide outstanding customer service.
• Maintain a positive attitude and be a team player.
• Other duties as assigned by the CIO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees