IT support Desk

RhodeWay Financial • Providence, RI

4d

About The Position

As an IT Help Desk Specialist, you will serve as the first point of contact for our internal employees, resolving technical issues related to hardware, software, and network connectivity. You will play a critical role in ensuring our financial advisors and support staff can work efficiently and securely.

Requirements

• 1–3 years of experience in an IT Support or Service Desk role.
• Associate’s degree in IT or relevant certification (CompTIA A+, Network+, or Microsoft Certified Professional) preferred.
• Proficiency with Windows 10/11, Active Directory, Microsoft 365 Admin, and basic networking concepts (DNS, DHCP).
• Strong verbal and written communication skills; ability to explain technical concepts to non-technical finance professionals.
• Must be willing to undergo a standard background check required for financial institution employees.

Responsibilities

• Tier 1 & 2 Support: Respond to user inquiries via the ticketing system, email, and phone regarding desktop and software issues.
• User Management: Handle new hire onboarding, including setting up Active Directory accounts, configuring workstations, and managing access permissions.
• Software Troubleshooting: Support the Microsoft 365 suite, financial industry-specific applications, and VPN/remote access tools.
• Security Compliance: Assist with password resets, Multi-Factor Authentication (MFA) setup, and ensuring all workstations meet financial data security standards.
• Asset Management: Track inventory of IT hardware (laptops, monitors, peripherals) and coordinate repairs with vendors.

Benefits

• Comprehensive Health, Dental, and Vision Insurance.
• 401(k) Retirement Plan with company match.
• Paid Time Off (PTO) and Federal Banking Holidays.
• Company-provided workstation and mobile device.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree