IT Support Associate
About The Position
The IT Support Specialist provides frontline technology support to staff, ensuring smooth day-to-day functioning of the IT department. This role assists the IT Manager with helpdesk requests and technical troubleshooting. This role is ideal for a technically savvy, hands-on problem solver. The IT Support Specialist is an essential team member who ensures staff have the tools, processes, and environment they need to thrive. PreBorn! is a national leader, operator & grant maker exclusively for pregnancy clinics across the U.S. (and a few beyond)! We empower centers through training, consultations, and equipment to help rescue babies and bring mothers and their families to the saving knowledge of Christ. We are a Christ-centered and -directed non-profit that seeks to operate with excellence, efficiency, and innovation. We are a family that looks like heaven; we have people from all diverse backgrounds united through our love for Christ and our love for life.
Requirements
- 1–3 years of IT helpdesk or technical support experience.
- Strong problem-solving and troubleshooting skills with hardware, software, and common office technologies.
- Excellent communication skills and a service-oriented mindset.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Nice To Haves
- Experience supporting process rollout or project coordination.
- Nonprofit, mission-driven organization experience.
- Familiarity with Microsoft 365, Google Workspace, or similar productivity suites.
Responsibilities
- Serve as the first point of contact for staff helpdesk requests (hardware, software, accounts, printers, connectivity, etc.).
- Assist with workstation setup, configuration, and maintenance for new and existing employees.
- Support the IT Manager with technology updates, inventory management, and user account administration.
- Document IT support requests and resolutions in the ticketing system.
- Provide basic training and guidance to staff on software and technology tools.
Benefits
- Comprehensive benefits package including health insurance, retirement plan, and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
