IT Support and Event Specialist

Cumberland University•Lebanon, TN

40d•Onsite

About The Position

The IT Support and Event Specialist will work under the direction of the Manager of Support Services and the Director of Information Technology and will serve as Tier 1 support for the university's IT support services.

Requirements

Experience troubleshooting Windows 10/11 operating systems
Experience troubleshooting Mac operating systems
Must be familiar with common desktop and user administration paradigms and tools such as:
System imaging
MS Active Directory
Antivirus/Antimalware tools
Must have a basic understanding of computer networking
Must be able to provide advanced hardware and software support such as:
Replacing failed hardware
Operating system installation
Be willing to work outside of standard operating hours, including nights and weekends, to provide support for various events on campus on an as-needed basis
Candidate must be able to work in hot/cold conditions for I.T. projects. Must be able to carry up to 50 pounds, climb ladders, work in attics and underneath floors, and carry computer equipment across campus
Possess good organizational and communication skills
Strong interpersonal skills when dealing with internal or external clients
Good troubleshooting abilities when working on complex issues
Excellent customer service skills when assisting users with technical problems
Ability to use good judgment and prioritize work effectively
Minimum of an Associate Degree in IT or 1-3 years of relevant experience in a related role
IT Support: 1 year (Required)
Ability to Commute: Lebanon, TN 37087 (Required)

Responsibilities

Provide front-line hardware and software support for employees' desktops and laptops, peripherals, printers and other technologies
Troubleshoot user account issues for employees and students
Support and maintain A/V equipment and classroom technology
Address advanced support cases by assessing inbound cases and assigning tickets to appropriate support personnel
Identify and report areas for improvement by assessing and evaluating incoming support cases
Assist with the setup and teardown of events