IT Support Analyst

The Lockwood Group, LLC•Stamford, CT

3h•Onsite

About The Position

This is a great opportunity for a recent graduate who is seeking an opportunity to kick-start their career in Information Technology! This position will be based in-office at our headquarters in Stamford, CT. About The Lockwood Group: We are The Lockwood Group™—a healthcare services platform built for today’s complex, fast-moving life sciences landscape. Our organization offers a comprehensive suite of capabilities, bringing best-in-class expertise in medical communications, education, animation and visualization, regulatory and clinical consulting, and market access. Powered by our network of specialized companies — Lockwood™, Random42®, IDEOlogy Health™, Research to Practice®, and Nexus Health® — we deliver science-first, insight-driven solutions that help innovators accelerate readiness, engage stakeholders, and drive impact—seamlessly, strategically, and collaboratively. Because our flexible structure provides better work-life balance, we attract the best talent, facilitate their best work, and as a result, are more responsive to our clients, wherever and whenever they do business. Summary: The IT Support Analyst provides front-line technical support to end users, ensuring reliable operation of computers, software, and network systems. This role is ideal for a recent graduate with a degree in Information Technology who is eager to gain hands-on experience, grow technical skills, and build a career in IT.

Requirements

Basic understanding of Windows and macOS operating systems.
Basic knowledge of Active Directory and Microsoft 365.
Familiarity with common IT concepts (hardware, software, networking fundamentals).
Strong problem-solving and troubleshooting skills.
Excellent communication and customer service skills.
Ability to learn quickly and work independently or as part of a team.
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent technical education) required.

Responsibilities

Provide first-level technical support for hardware, software, and basic network issues (in-person, phone, and ticketing system).
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals.
Assist with user account setup, password resets, and access management (e.g., Active Directory, email systems).
Install, configure, and maintain operating systems, applications, and updates.
Document incidents, solutions, and procedures in the IT ticketing system.
Escalate unresolved issues to senior IT staff as needed.
Assist with onboarding/offboarding of employees, including equipment setup and access provisioning.
Follow IT policies, security standards, and best practices.
Support basic networking tasks (Wi-Fi connectivity, VPN issues, cable checks).
Participate in IT projects and continuous improvement initiatives.