IT Support Analyst

Williams International • Ogden, UT

2d • Onsite

About The Position

Williams International is a privately-owned company that develops and manufactures jet engines for both military and commercial aircraft applications. We are a company of creators who deliver pioneering ideas and technologies that lead the aerospace industry. Our culture fosters creativity, collaboration, and continuous learning to position our team members to inspire each other and provide quality products and supporting services that exceed the expectations of our customers. This position is 100% onsite and no remote or hybrid is available at this time. The Opportunity Williams International has an exciting opportunity for an IT Support Analyst to join our team. The IT Support Analyst is primarily responsible for providing team members with second-tier support via escalated Helpdesk requests, assisting IT colleagues with project-related tasks and/or research, and other relevant desktop support tasks that may arise. Additional responsibilities include loading, configuring, and deploying PCs, supporting relocation of team members, software/hardware installation, configuration, and troubleshooting. All must be conducted with a high level of customer service and professionalism.

Requirements

• Bachelor’s Degree in a related field (i.e., Computer Science, Information Technology, Cybersecurity, etc.) or equivalent training
• 3+ years of helpdesk experience
• High level of customer service, communication skills (oral and written), and attention to detail
• Advanced software and operating system (Windows 7 and 10) troubleshooting skills.
• Overall knowledge of desktop productivity products: MS Office, Adobe Acrobat, IE, Chrome, etc.
• Physical ability to lift 50lbs, walk long distances, and work on one’s feet for extended periods of time
• Ability to work in a team environment and perform efficiently under pressure
• Responsible for and accountable for product safety and the quality of work, including, as a minimum, all elements defined in the Company’s Quality Policy.
• U. S. Citizenship is required.
• Position requires the ability to obtain a U. S. Government Security Clearance, if needed.
• Candidates selected may be subject to a U. S. Government security investigation and must meet eligibility requirements for access to classified information.

Responsibilities

• Own and resolve Helpdesk requests in as complete and efficient a manner as possible; escalate to third-level technicians when appropriate
• Troubleshoot advanced software, hardware, and operating system issues as required
• Perform software installations, configurations, and upgrades
• Effectively manage user expectations by communicating status and progress throughout the issue resolution process
• Interface with department managers to gather hardware and software requirements for incoming team members
• Load Windows operating system and software onto PCs, configure accordingly, and migrate data before deploying to team members
• Provide IT support during twice-yearly Engineering rotational moves
• Relocate PC hardware when team members are moved on an ad-hoc basis

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level