IT Support Analyst

Lower•Austin, TX

12d•$20 - $28•Onsite

About The Position

The IT Support Analyst is a hybrid role responsible for providing frontline IT support while managing the organization’s technology assets. This position ensures employees receive timely assistance with technical issues and have the equipment and resources they need to be productive. The role combines hands-on hardware deployment and inventory management with Tier 1 IT support, troubleshooting, and escalation.

Requirements

High School Diploma or equivalent; technical training or certifications preferred.
Experience in IT support, logistics, or a related technical role preferred.
Familiarity with asset management practices and IT inventory tools.
Strong customer service and communication skills.
Strong organizational skills and attention to detail.
Ability to lift up to 50 pounds for hardware deployment.

Responsibilities

Serve as the first point of contact for IT-related issues via phone, email, chat, or in person.
Troubleshoot and resolve basic hardware, software, and network-related issues, escalating complex problems when needed.
Provide account support including password resets, access management, and Microsoft 365 troubleshooting.
Configure, deploy, and maintain end-user devices (laptops, desktops, monitors, peripherals).
Oversee asset management, including procurement, distribution, tracking, and reclamation of IT equipment.
Maintain accurate inventory records and ensure availability of devices and accessories.
Facilitate onboarding by preparing equipment, configuring accounts, and conducting IT orientations for new hires.
Support offboarding by reclaiming and resetting IT assets from departing employees.
Log incidents, service requests, and resolutions in the IT ticketing system.
Document recurring issues and resolutions to build the IT knowledge base.
Collaborate with cross-functional teams to support IT initiatives and process improvements.
Perform additional responsibilities and special projects as assigned.

Benefits

Competitive compensation plan
Extended benefit offerings including:
Medical/dental/vision
Paid holidays
Paid time off
Parental leave
Life insurance
Short- and long-term disability
401K with company match
Discount on home mortgage refinances or purchase
Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Privacy Policy
Here at Lower, we believe homeownership is the greatest wealth creator in America today. Our goal is to make homeownership accessible to more people. We also know the path to get there can be daunting; but it doesn’t need to be. As a mission-driven fintech, everything we do revolves around simplifying the home buying process. Through our growing family of companies and products, our team meets customers where they want to do business at every step of the journey. Lower has originated, underwritten, and funded tens of billions of dollars in home loans and offers an industry-leading customer experience with ratings of 4.8 on Trustpilot, 4.9 on Google, 4.9 on Zillow, and A+ from the Better Business Bureau. We innovate through technology, but our people are what sets us apart. Are you interested in a career at Lower but not sure what you're looking for? Click here to drop us your Resume and we can help find you a good fit on our team!