IT Support Analyst
About The Position
3-5 years of experience providing IT support for LIMS systems in a pharmaceutical, biotech, or laboratory setting. Experience with LabVantage LIMS is must. Strong understanding of laboratory processes, sample management, and analytical workflows. Experience with LIMS system configuration, master data updates, and user management. Familiarity with ITIL processes (incident, change, and problem management) Ability to troubleshoot application issues, system errors, and support ticket resolution. Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems. Knowledge of system integration concepts (LIMS to instruments, ELNs, ERP systems). Strong skills in documenting system processes, configurations, and incident resolution procedures. Excellent communication and collaboration skills, working with both technical and non-technical teams.
Requirements
- 3-5 years of experience providing IT support for LIMS systems in a pharmaceutical, biotech, or laboratory setting.
- Experience with LabVantage LIMS is must.
- Strong understanding of laboratory processes, sample management, and analytical workflows.
- Experience with LIMS system configuration, master data updates, and user management.
- Familiarity with ITIL processes (incident, change, and problem management)
- Ability to troubleshoot application issues, system errors, and support ticket resolution.
- Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems.
- Knowledge of system integration concepts (LIMS to instruments, ELNs, ERP systems).
- Strong skills in documenting system processes, configurations, and incident resolution procedures.
- Excellent communication and collaboration skills, working with both technical and non-technical teams.
- LIMS
- ITIL
- Labvantage
Responsibilities
- Providing IT support for LIMS systems
- LIMS system configuration
- Master data updates
- User management
- Troubleshooting application issues
- System error resolution
- Support ticket resolution
- Documenting system processes
- Documenting configurations
- Documenting incident resolution procedures
Benefits
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
