IT Support Analyst
About The Position
GBE Alliance is comprised of a network of licensed individuals who specialize in autism spectrum disorders to provide telehealth and direct services for individuals with autism and their families-paving a way for a brighter future. We pride ourselves on being an all-encompassing resource, providing autism evaluations for a clinical diagnosis, ABA treatment, speech therapy, and occupational therapy. Experts in the field have formed an alliance to help families in Tennessee and Kentucky access high-quality, compassionate ABA services tailored to their child's unique needs. Job Summary: The IT Support Analyst provides support to business users in their use of IT equipment, networks, software, and systems to perform work responsibilities. The analyst provides hands-on and remote assistance with end-user devices, printers, networking equipment, Microsoft 365, and other software and business systems. The IT Support Analyst is primarily responsible for working with leadership and end users to meet/exceed business objectives. They may also provide general training for applications and hardware as well. The analyst acts professionally while working.
Requirements
- Prior experience in IT, IT support, or related field
- In-depth knowledge of IT hardware, software, and Microsoft 365
- Excellent written and verbal communication skills
- Proficient in computer and mobile device operating systems such as Windows, MacOS, iPadOS, iOS, Android
- Exceptional time-management and multitasking abilities
- Strong problem-solving and people skills
- Candidates must reside in the state of Tennessee
Nice To Haves
- Certifications in IT training are preferred
- Bachelor’s degree in computer science or MIS is preferred
Responsibilities
- Takes direction/supervision from management
- Responds to client inquiries
- Provides technical support to users
- Configures and supports hardware, software, and networks
- Assists in procuring new equipment and disposing of old equipment as needed/directed
- Travels to other locations as needed/directed
Benefits
- Competitive salary commensurate with experience
- Health, dental, and vision insurance options
- 401(k) retirement plan
- Ongoing professional development opportunities
- Supportive and collaborative work environment
- Meaningful work that makes a difference in the lives of individuals and families
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
