IT Support Analyst

SIAA•Hampton, NH

4h•$70,000 - $90,000•Remote

About The Position

Sequel Insurance Agencies is seeking a skilled and service-driven IT Support Analyst to deliver exceptional end-user support across our organization. This role is ideal for someone who enjoys solving problems, helping people, and being a trusted technology partner in a fast-paced, growing environment. You will serve as a frontline IT resource, supporting employees with day-to-day technical needs, business applications, and devices—while ensuring a positive, reliable technology experience. The right candidate is approachable, organized, resourceful, and thrives in a collaborative, people-first culture.

Requirements

Microsoft 365 & Office applications (Outlook, Word, Excel, Teams)
Working knowledge of Windows operating systems
Basic understanding of networking concepts (LAN/WAN)
Experience with ticketing systems and remote support tools
Strong customer service mindset and interpersonal skills
Clear written and verbal communication
Strong analytical and problem-solving abilities
Ability to manage multiple priorities in a dynamic environment
Bachelor’s degree or equivalent combination of education and relevant work experience
2–5 years of experience in end-user support, help desk, or IT support roles
Proven ability to troubleshoot a wide range of technical issues independently

Responsibilities

Serve as a primary point of contact for IT support requests
Diagnose, troubleshoot, and resolve hardware, software, application, and connectivity issues
Log, track, prioritize, and document incidents and service requests using ticketing systems
Communicate clearly with users and escalate issues when appropriate
Support employee onboarding and offboarding, including account setup and equipment deployment
Assist with system updates, hardware refreshes, and IT projects
Maintain accurate IT documentation and asset records
Follow IT security policies and best practices to protect sensitive company information