IT SUPPORT ANALYST

Rehlko•Waukesha, WI

21h•$23 - $27

About The Position

The IT Support Analyst will deliver high‑quality 1st and 2nd line technical support, ensuring issues are resolved promptly and users remain informed throughout the process.

Requirements

Strong knowledge of Microsoft Office.
Experience working in an IT support environment with a focus on customer service.
Familiarity with Active Directory.
Understanding of PC hardware setup and configuration.
Minimum of two years’ experience working on a helpdesk.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

Degree in IT (preferred).
Additional IT certifications (e.g., MCP) are desirable.

Responsibilities

Build, configure, and rebuild PCs and laptops.
Set up and enroll mobile phones and other mobile devices.
Manage and resolve tickets submitted through the IT Helpdesk system.
Conduct audits to ensure compliance with the company’s Acceptable Usage Policy.
Maintain accurate records of IT assets and support general asset lifecycle management.
Purchase IT equipment locally in accordance with company procedures.
Assist in the maintenance and development of the organization’s Helpdesk system.
Administer, repair, and replace mobile communication devices as needed.
Support internal and external audits related to IT operations.
Manage user and departmental requests for IT purchases.
Monitor and maintain stock levels for IT equipment, ordering replacements when required.
Update and maintain the IT asset register in collaboration with the wider IT team.
Manage network patching for users, servers, and network equipment, ensuring proper cable management and a tidy server environment.
Add or remove network equipment and servers from racks or cabinets as directed by senior infrastructure staff.
Perform general server cabinet maintenance, including cleaning and filter changes.
Ensure all work complies with Health, Safety, Environmental, and Quality management policies.
Maintain a clean and organized work environment.
Travel to other company sites within the USA and internationally when required.