IT Support Analyst (IT + AutoCAD required)

Quanta Services•Houston, TX

9d•Onsite

About The Position

QISG leverages Quanta’s comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects. Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients. About this Role IT Support Analyst Engineering IT experience required, including installing and supporting AutoCAD and other CAD software. Onsite: M–F, 8AM–5PM 15011 Katy Freeway, Houston TX, 77094 Travel up to 20% domestically. QISG is hiring an IT Support Analyst to deliver daily end-user IT support and advanced technical support for engineering applications.

Requirements

2+ years of corporate IT support experience, with strong expertise in end-user and engineering software support.
Proven experience with engineering applications: AutoCAD, Navisworks, Inventor, PLS-CADD, FAD Tools, ArcGIS, required.
Proficiency in Active Directory, Microsoft 365, SCCM/Intune, Azure, VPNs, and ticketing systems.
Excellent troubleshooting, documentation, and communication skills, with a proactive, solution-oriented approach.
CompTIA A+ required

Nice To Haves

Degree preferred
ITIL certification a plus

Responsibilities

CAD Support: Installation, configuration, and support of AutoCAD and other CAD/engineering software.
Technical Support: Resolve recurring queries, optimize workflows, and assist colleagues with technical issues.
Programming: Participate in designing new functionalities, optimizing code, and reviewing peers’ work.
System Administration: Configure servers, diagnose issues, and optimize infrastructure for performance.
Provide IT support for hardware/software across Dell & Lenovo desktops, laptops, mobile devices, and VPN infrastructure.
Install, configure, and maintain engineering software with responsibility for license management, version control, and technical troubleshooting.
Manage cloud infrastructure including Intune for device/end-user management and Azure for VMs, storage, and servers.
Oversee onboarding/offboarding, asset inventory, and lifecycle refreshes for all office IT resources.