IT SUPPORT ANALYST

Carthage System•Carthage Township, IL

10h•Onsite

About The Position

The IT Support Analyst provides first-level technical support to end users by troubleshooting and resolving hardware, software, and network-related issues. In addition to frontline IT support responsibilities, this role offers opportunities to develop skills in database and systems administration, serving as a backup resource as needed and supporting the long-term growth of the IT function.

Requirements

High school diploma or GED required.
Basic understanding of computer hardware, software, and networking concepts.
Experience with Windows and/or macOS operating systems.
Strong troubleshooting, problem-solving, and communication skills.
Ability to work independently and collaboratively within a team environment.
Willingness and ability to learn new technologies and take on additional responsibilities over time.
Highly organized and detail-oriented, with a demonstrated strong work ethic and teamwork skills.
Adaptable and responsive to change in a fast-paced technical environment to meet deadlines and perform effectively under frequent time pressures.
Ability to sit or stand for extended periods of time.
Ability to walk, bend, kneel, reach, and move as needed to install or troubleshoot equipment.
Ability to lift, move, or position IT equipment weighing up to 50 lbs.
Valid driver’s license required.

Nice To Haves

Associate degree in Information Technology or a related field preferred, or equivalent work experience.
Prior experience in IT support or customer service is a plus but not required.
Familiarity with Active Directory, Microsoft Office 365, and remote desktop tools preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Provide first-level technical support for hardware, software, printers, and basic networking issues.
Respond to and manage help desk tickets, troubleshooting issues and escalating when appropriate.
Assist with workstation setup, configuration, and maintenance.
Support user account setup, access control, and system permissions.
Communicate effectively with users to diagnose issues and provide timely resolutions.
Assist with basic network and server maintenance under the direction of senior IT staff.
Learn and support database administration tasks, including backups, user access, and data integrity.
Gain hands-on experience with systems administration activities such as server monitoring and routine maintenance.
Support remote access tools and endpoint management as needed.
Document IT support procedures, common issues, and troubleshooting steps.
Collaborate with IT leadership to develop technical skills and prepare for increased responsibilities.
Support process improvements that enhance system reliability and user experience.