IT Support Analyst

Dave Steel Company•Asheville, NC

69d•Onsite

About The Position

The IT Support Analyst plays a central role in supporting Dave Steel’s employees across offices, fabrication plants, and remote sites. As the first point of contact for technical issues, this position provides hands-on troubleshooting for devices, applications, and network-connected equipment, ensuring users remain productive and supported. In addition to daily helpdesk responsibilities, this role assists with system deployments, workstation imaging, user onboarding/offboarding, asset management, and documentation. The Analyst will also participate in IT projects, infrastructure improvements, and security initiatives across Dave Steel. This position works closely with the Walters Group IT team, who establish IT policies and standards for the organization and provide additional technical expertise and remote support. Together, both teams operate in an integrated environment, ensuring consistent, secure, and reliable technology across all locations.

Requirements

University or College Degree in Computer Science or a related field.
Minimum 3 years of hands-on IT support/helpdesk experience in a Windows environment.
Strong troubleshooting and diagnostic abilities.
Proficient with Windows installation, configuration, and support.
Experience with iOS device support.
Familiarity with computer hardware repair and maintenance.
Understanding of networking fundamentals including switches, routers, Wi-Fi, and TCP/IP.
Excellent problem-solving and investigation skills.
Strong organizational and time management abilities.
Effective oral and written communication skills with users at all organizational levels.
Ability to work well under pressure and adapt to change.
High degree of resourcefulness, flexibility, and adaptability.
Committed to staying up to date with evolving technology trends.
Fluent in spoken and written English.
Valid driver’s license.

Responsibilities

Provide hands-on support for desktops, laptops, mobile devices (iPhones/iPads), printers, and desk phones.
Troubleshoot and resolve hardware, software, and networking issues across office and plant environments.
Address IT tickets by creating, monitoring, escalating, and resolving requests through the helpdesk ticketing system.
Identify, escalate, and communicate technical issues as needed.
Manage user accounts and permissions across Active Directory, Office 365, MDM solutions, and other systems.
Perform general user administration duties and ensure appropriate access controls.
Onboard new employees, including hardware setup and basic IT training.
Create, maintain, and update user guides, documentation, and support materials.
Deploy, manage, and support IT assets across multiple offices and plants.
Monitor inventory and resources to ensure hardware and software availability.
Assist with creating and deploying workstation/laptop images and controls.
Create and update user-friendly documentation, reference guides, and knowledge base articles.
Provide basic IT training for new employees.
Help refine internal IT procedures alongside the rest of the IT team.
Assist with network troubleshooting and onsite network tasks (switch checks, Wi-Fi access points, cabling).
Support production technology such as AR Headsets, label printers, and plant-floor tablets.
Participate in IT projects, system upgrades, and security improvements.
Support Dave Steel’s IT security standards including patching, antivirus compliance, MFA/Conditional Access, and device hardening.