IT Support Analyst – Tech Ops

Cognizant•Cogswell, ND

1d•$60 - $67•Onsite

About The Position

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client’s facility in Boston, Massachusetts. As an IT Support Analyst – Tech Ops, you will make an impact by ensuring the smooth operation of our in‑store guest‑facing technology for digital menu boards. The IT Analyst is essential to supporting the Technology Operations – Menu Management function, playing a critical role in analyzing, developing, and optimizing digital menu board content and data to enhance customer engagement and improve sales performance. This position requires a detail‑oriented and business‑savvy professional who collaborates closely with Marketing, Design, Vendors, and IT teams to ensure timely and accurate product setup. The IT Analyst ensures that digital menus are visually appealing, up‑to‑date, and aligned with our brand strategy. Responsibilities include monitoring content accuracy, coordinating execution timelines, and making continuous improvements to maximize both customer experience and operational efficiency. Why Join Us? We offer a supportive work environment, opportunities for growth, and the chance to be part of a team that values efficiency and reliability.

Requirements

Minimum bachelor’s degree in field of Computer Science, Information Technology, or related fields
2-4 years of experience in Technology Operations and/or QSR technology field
Experience in Hospitality/QSR domain /Retail Store Systems with primary exposure in Digital Menu Board experience or familiarity/experience in at least few systems like POS, Kiosk , Mobile App, Drive thru
Understanding of SQL, coding languages and database experience is preferred
Excellent interpersonal skills.
Excellent verbal and presentation skills with an emphasis on being able to present technical topics in an easy-to-understand way for non-technical customers
Extremely well organized (including good project and time management skills) and high attention to detail
Strong partnering skills and a service leadership mindset are required
Clear communicator to ensure ability to communicate defects to developers, vendors and other stakeholders
Applicants must be local to Boston, MA or willing to relocate at their own expense.

Responsibilities

Content Management: Update and maintain digital menu board content including data, media and format based on brand specific requirements
Ensure all content and data is accurate and reflective of current promotions, menu items and project launches
Collaboration: Work closely with marketing and design teams – internal and external, to implement compelling messaging, menu data detail and visuals for our guests
Optimization: Implement best practices for digital signage to enhance user experience. Work closely with QA teams to ensure content is fully tested and optimize performance
Review business requirements to ensure full understanding of expected results, brand standards and deliverables.
Identify any potential quality concerns to broader project team/stakeholders.
Recommend, implement, and monitor preventative and corrective actions to business partners and vendors to ensure that quality assurance standards are achieved
Partner with internal stakeholders and vendors to isolate and replicate defects.