IT Support Analyst Intern
About The Position
Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency. As an intern at ResMed, you’ll gain hands-on experience, learn from experts, and collaborate with teams that do truly amazing things. Over the course of our 12-week internship experience you will have the opportunity to: Work directly with a mentor in your field of study while finding solutions to real world problems Experience our products up close by working with one of our Digital Health Technologies teams Interact directly with our company leaders Build a lasting professional network through social events and engaging activities Gain the skills and knowledge to become a future leader in the medical technology industry Let’s Talk about Responsibilities: As an Associate Analyst, IT Support Intern, you will deliver extraordinary customer experience and IT support to all Resmedians making their lives easier by supporting them, quickly and effectively. We are small, mighty, and global, which allows you to learn new things and build your skills while working with an awesome team! You’ll have the chance to assist with our active directory, phone and ticket support system (globally), autopilot imaging of machines, support audio/visual and conference rooms, support hardware and network systems, phone and video conference equipment, collaborate with the global IT team and perform other projects and duties assigned. This is preferred to be an onsite role located at our ResMed headquarters in San Diego, CA. Employer will not sponsor applicants for employment visa status.
Requirements
- Ability to work full-time for 12 weeks during Summer 2025 during “A cohort”; program dates are May 18th – August 7th, 2026.
- Academic studies that will lead to a bachelor’s or master’s degree in either computer science, IT, Cybersecurity or related fields.
- Minimum of one (1) year of experience in the support of Microsoft desktop operating systems and applications suites in a Windows 10/11 and Mac environment.
Nice To Haves
- You enjoy helping others and finding solutions to problems.
- You’re curious by nature and enthusiastic about technology.
- You approach challenges thoughtfully and enjoy problem-solving.
- You think critically and analyze situations effectively.
- You remain patient, friendly, and professional in challenging situations.
Responsibilities
- Assist with our active directory
- Assist with phone and ticket support system (globally)
- Assist with autopilot imaging of machines
- Support audio/visual and conference rooms
- Support hardware and network systems
- Support phone and video conference equipment
- Collaborate with the global IT team
- Perform other projects and duties assigned
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What This Job Offers
Job Type
Full-time
Career Level
Intern
