IT Support Administrator

Anderson Business Advisors•Winchester, NV

38d•$17 - $19•Onsite

About The Position

To implement and manage the ticket/case system for IT/operations/maintenance issues, troubleshoot system and network problems, and provide support for computer hardware, software, and networks. This role involves serving as the first point of contact for technical assistance and ensuring smooth operation of IT systems.

Requirements

Intermediate to high computer skills.
Experience handling of sensitive and private data.
Proficient in Google and Microsoft applications.
Background in IT-oriented or customer support fields.
Must be able to effectively organize, prioritize, and manage multiple tasks.
Strong organizational skills.
Strong written and verbal communications.
High school diploma.

Nice To Haves

College degree in IT or a related field.
Additional certifications or coursework related to IT support or network administration.

Responsibilities

Implement and manage the ticket/case system for managing IT/operations/maintenance issues and requests.
Track and resolve tickets/issues, ensuring timely and effective solutions.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Replace parts as required and install/configure computer hardware, operating systems, and applications.
Monitor and maintain computer systems and networks.
Serve as the first point of contact for staff seeking technical assistance over the phone, in-person, or via email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Walk staff through a series of actions either face-to-face or over the phone to assist system implementations and/or resolve issues.
Provide guidance on IT products or services.
Provide support including procedural documentation and relevant reports.
Create Standard Operating Procedures (SOPs) for operations tasks.
Assist with the training of new employees for the technology portion of training.
Assist clients with company-related software issues such as their client portal and company file storage.
Beta test software for compatibility and effectiveness.
Support the roll-out of new applications.

Benefits

Kickstart your journey with a robust onboarding program that equips you with in-depth knowledge about our organization, services, and products.
Prioritize your health with comprehensive medical, dental, vision, and short-term disability coverage—all provided at no cost to you.
Plan for the future with a 401(k) matching program, starting at 4% after just 3 months of employment.
Recharge and rejuvenate with generous paid time off, including 16 days in the first year and 21 days after one year of employment, in addition to 8 paid company holidays.
Stay active with a $35 monthly gym membership subsidy.

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