IT Support Administrator

Fly Alliance•Ocoee, FL

4d•Onsite

About The Position

Fly Alliance is a Part 135 and Part 145 industry leading private aviation group specializing in private jet charter, jet card memberships, aircraft sales, management, parts, and maintenance. Dedicated to providing unparalleled luxury, safety, and efficiency in air travel, the company has close to 30 aircraft, 6 offices across the country, and over 200 employees supporting a global operation. Three consecutive years as a top 20 U.S. operator, Fly Alliance continues to redefine the private aviation landscape. In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and tech industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Requirements

Graphic Design
Google Search/SEO, Pay-per-click
Content management systems (CMS); Wordpress preferred
Experience with web analytics tools such as Google Analytics
Knowledge of HTML and CSS
Experience in a fast-paced, deadline-driven environment
Bachelor’s Degree or equivalent experience
Three (3) years proven experience in a similar position
Two years of experience in IT
Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
Excellent interpersonal skills
Ability to maintain confidentiality of company information
Bachelor’s degree (or equivalent) in computer science
Professional certification

Responsibilities

Maintain essential IT operations, including Mac operating systems, web applications, Outlook and Gmail email systems, laptops, desktops, software, and office equipment hardware.
Manage and handle business-critical IT tasks and system improvements using our IT Help Desk.
Oversees the daily/weekly updating of website content for publication on the company’s site.
Project manage and oversee the 2025 website redevelopment in coordination with the third-party developer.
Serve as the subject-matter expert supporting Mac OS X, Windows, Canon Printers and widely used software and applications, such as Microsoft, Adobe, and Google Workspace.
Graphic design creator for various company marketing and aircraft operations specifications material using Adobe, Canva or other graphic design platforms.
Collaborates with different department teams to gather and refine content for online publication.
New computer setup for all departments.
Data tag and track computers and iPads as they are issued.
Manage and ensure all Fly Alliance affiliated phone numbers work properly in coordination with Verizon and other telecommunication providers.
Daily oversight of office headquarters digital monitors to ensure proper content is displayed, and to ensure all conference room equipment is working properly.
Routine visits to all outlying locations to ensure all items are functioning well.
Enable faster and smarter business processes and employee productivity.
Research and evaluate emerging technologies, hardware, and software.
Install, configure, and support workstation software, hardware, printers, and phones.
Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy.
Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly.
Implement applications and software upgrades and troubleshoot and performance issues.
Train employees in using software and hardware and provide technical support when needed.
Demonstrated excellent verbal and written communication skills.
Completing tasks and projects with a sense of urgency, working independently to solve problems.
Multitasking effectively, prioritizing appropriately, and providing timely communication of projects(s) status.
Ability to communicate at all levels of an organization.
Excellent organizational and time management skills.
Excellent verbal and written communications skills.
Demonstrated attention to detail, professional attitude, and ability to maintain confidentiality.
Demonstrated ability to use computer programs such as the Microsoft Office Suite of products.
Demonstrated ability to exercise good judgement in determining the most appropriate response or action in a variety of situations.
Team player, and willing to dive in to solve problems.