IT Support Administrator
About The Position
The IT Support Administrator is responsible for providing advanced technical support, leadership, and customer-focused solutions to ensure secure, efficient, and user-friendly IT environments. This role combines deep expertise in providing endpoint support from the desktop to Entra with mentoring responsibilities and proactive service delivery. The ideal candidate will work collaboratively across IT departments to provide solutions that deliver greater efficiency and value to our stakeholders within the organization.
Requirements
- Bachelor's degree in computer science, Information Technology, Cybersecurity, or related field, preferred.
- Five (5) years of progressive experience in IT support and endpoint administration, required.
- Proven track record leading support initiatives and managing technical projects, required.
- Experience in delivering excellent technical solutions and customer experience in a self-driven environment required.
- Strong understanding of Windows, Linux, and macOS environments.
- Familiarity with CRM systems, ticketing platforms, and cloud services.
- Working knowledge of network fundamentals and protocols.
- Strong communication and customer service skills required.
- Ability to adapt and be flexible in a changing environment.
- Must be able to deal with a large volume of work in a fast-paced, time-sensitive environment.
Nice To Haves
- Certifications such as MS 365 Administrator, CompTIA Security+, ITIL, or equivalent, preferred.
Benefits
- Paid Time Off & Holidays
- 401(k) with employer match
- Medical/Dental/Vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- HSA employer contribution
- Life and Disability insurance
- Wellness Program (participation incentives)
- Employee Assistance Program
- Competitive pay
- Career development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Electrical Equipment, Appliance, and Component Manufacturing
Number of Employees
501-1,000 employees
