IT Support Administrator

MORGAN FOODS INC•Saline, MI

12h•Onsite

About The Position

American Soy Products, (ASP) has a great opportunity available to join a growing company with a great culture. We are actively recruiting for our newly created role: IT Support Administrator. This role reports to the corporate IT Manager of Morgan Foods, Inc (Austin, IN), the parent company for ASP. The IT Support Administrator serves as the hands-on technical resource for our Saline, MI manufacturing facility and their affiliated warehouses. The primary focus of the role is to maintain reliable operations of network infrastructure, server systems, and end-user capabilities. The value of this role is to ensure maximum operational "uptime" for seamless business operations. The ideal candidate will thrive as an independent contributor, while a member of a larger corporate IT team. Candidates will combine their strong networking and Microsoft infrastructure expertise with the ability to support diverse operational technology needs within a fast-paced manufacturing environment.

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field, or Associate's degree plus 3+ years of relevant IT experience, or HS diploma/equivalent plus 5+ years of progressive IT experience
3-5 years hands-on experience at Enterprise level IT role
Strong networking knowledge: VLANs, switching, TCP/IP, DNS, DHCP
Hands-on experience configuring and troubleshooting Enterprise level network equipment
Proficiency with network cable installation and termination (copper and fiber)
Windows Server administration (Active Directory, Group Policy, file services)
Virtualization platform experience
Microsoft 365 administration and troubleshooting
Experience managing Windows and Mac endpoints in enterprise environment
Working knowledge of network security concepts and best practices
Strong analytical and problem-solving abilities with systematic troubleshooting approach
Excellent communication skills with ability to explain technical concepts to non-technical users
Detail-oriented with strong organizational and documentation skills
Self-motivated with ability to work independently and prioritize
Professional demeanor and ability to handle confidential information appropriately

Nice To Haves

Industry certifications: CompTIA Network+, Security+, Microsoft certifications, Cisco CCNA, etc.
Experience in manufacturing/industrial environment
Familiarity with SAP or other ERP systems
Experience with plant automation systems, SCADA, or industrial control networks
Knowledge of IoT device management and integration
Experience with backup and disaster recovery systems
Previous helpdesk or IT support ticketing system experience

Responsibilities

Assist with design, implementation, and maintenance of plant network infrastructure including switches and wireless systems
Configure and manage VLANs, trunking, and network segmentation for production and business systems
Install, terminate, and troubleshoot network cabling (Cat5e/Cat6 copper and fiber optic troubleshooting)
Monitor network performance and proactively address connectivity issues to minimize production impact
Troubleshoot network connectivity problems across wired and wireless infrastructure
Collaborate with Manager of IS on firewall, VPN, and security configurations
Support network connectivity for plant automation systems and industrial equipment
Document network topology, configurations, and procedures
Administer Windows Server environment including Active Directory, Group Policy, DNS, and DHCP
Maintain virtualization infrastructure and perform regular server updates/patches
Manage file servers and NAS systems for plant operations and data storage
Monitor system health and implement security hardening and remediation as directed
Perform server maintenance during scheduled windows to minimize operational impact
Manage user accounts, permissions, and security groups in corporate directory systems
Coordinate with corporate IT on domain management and infrastructure standards
Administer Microsoft 365 environment including Exchange Online, Teams, SharePoint, and OneDrive
Provide technical support for Windows and Mac endpoints throughout device lifecycle (procurement, deployment, maintenance, retirement)
Manage software licensing, asset inventory, and hardware tracking
Process and resolve helpdesk tickets with timely communication and documentation
Support mobile device management via MDM platform
Install and troubleshoot SAP client software and resolve basic user access issues
Support plant automation systems with focus on network connectivity and basic troubleshooting
Maintain forklift and industrial endpoint connectivity and basic support
Maintain SPS Software (LIMS) installations and database for QA
Support FileMaker client installations and basic troubleshooting
Coordinate with IT Security Administrator on compliance initiatives and security remediation
Provide IT support for offsite warehousing and affiliated locations
Assist corporate IT team during peak periods or special projects as requested
Participate in technology infrastructure improvement projects
Coordinate with equipment vendors and service providers
Stay current with IT technologies, best practices, and security trends relevant to manufacturing environments