It Support Administrator
About The Position
Where you can make an impact: Be our internal IT ‘go-to’ for help desk and desktop support spanning - hardware/software and network troubleshooting Basic knowledge in server computing, networking, phone setup/support, and business applications Take ownership of new hire onboarding, from creating accounts to handing over the equipment Escalate technical issues and coordinates with information technology staff to resolve problems and provide solutions Develop and enforce security best-practices Coordinate with external vendors to get equipment serviced Provide a high degree of professionalism, end-user satisfaction, and willingness to collaborate Your Experience: Excellent customer service skills macOS, iOS, and Windows troubleshooting skills Experience supporting Zoom and Zoom Rooms Ability to handle hardware and software tasks around refreshes and on/off-boards by coordinating with the appropriate teams and hiring managers Experience managing a ticket queue, maintaining SLAs and best practices for proper ticket handling Familiarity with creation and updating Help Desk runbooks Someone who ensures process, policy, and tools provide an excellent end-user experience -- be an advocate for the end-user Can coordinate and run AV events Proactively manages IT inventory of laptops, accessories, and software licenses Experienced with user management in Jamf, Okta, Google, Active Directory, BetterCloud, and other SaaS apps Nice to have: Apple Certified Support Professional Okta Certified Professional Jamf Certified Tech Jira Administrator Certification Jira Service Desk Administrator Certification
Requirements
- Excellent customer service skills
- macOS, iOS, and Windows troubleshooting skills
- Experience supporting Zoom and Zoom Rooms
- Ability to handle hardware and software tasks around refreshes and on/off-boards by coordinating with the appropriate teams and hiring managers
- Experience managing a ticket queue, maintaining SLAs and best practices for proper ticket handling
- Familiarity with creation and updating Help Desk runbooks
- Someone who ensures process, policy, and tools provide an excellent end-user experience -- be an advocate for the end-user
- Can coordinate and run AV events
- Proactively manages IT inventory of laptops, accessories, and software licenses
- Experienced with user management in Jamf, Okta, Google, Active Directory, BetterCloud, and other SaaS apps
Nice To Haves
- Apple Certified Support Professional
- Okta Certified Professional
- Jamf Certified Tech
- Jira Administrator Certification
- Jira Service Desk Administrator Certification
Responsibilities
- Help desk and desktop support spanning - hardware/software and network troubleshooting
- New hire onboarding, from creating accounts to handing over the equipment
- Escalate technical issues and coordinates with information technology staff to resolve problems and provide solutions
- Develop and enforce security best-practices
- Coordinate with external vendors to get equipment serviced
- Coordinate and run AV events
- Proactively manages IT inventory of laptops, accessories, and software licenses
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
