IT Support Administrator

PlayStation Global•San Mateo, CA

About The Position

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. We are seeking a hands-on and process-driven IT Support Administrator to support Joiner, Mover, and Leaver (JML) operations across the employee identity lifecycle. This role is responsible for executing day-to-day identity, access, and hardware support tasks while ensuring onboarding, transfers, and terminations are completed accurately, securely, and on time. The ideal candidate has practical experience supporting JML workflows using ServiceNow, Okta, Active Directory, Azure AD, and Exchange Online, along with strong endpoint support skills for Windows and macOS devices. In addition to operational support, this role will serve as a subject matter expert (SME) in JML-related improvement initiatives, partnering with cross-functional teams to enhance efficiency, reliability, and user experience.

Requirements

2–4 years of experience in IT support or service desk roles with exposure to JML operations
Hands-on experience with: ServiceNow (incident and request management) Okta (user lifecycle and access management) Active Directory and Azure AD Exchange Online / Microsoft 365 Multi-Factor Authentication (MFA) support
Experience supporting Windows and macOS hardware and operating systems
Solid understanding of employee onboarding, transfers, and termination processes
Ability to work onsite and participate in after-hours or on-call support
Attention to detail and ability to complete repeatable operational tasks accurately

Nice To Haves

Experience supporting identity lifecycle automation or process improvement initiatives
Familiarity with device management tools (Intune, Jamf, or similar)
Basic scripting or automation exposure (PowerShell or similar)
Understanding of access control principles and least-privilege concepts
ITIL Foundation certification (preferred, not required)

Responsibilities

Implement end-to-end Joiner, Mover, and Leaver processes for employees and contractors
Provision, modify, and deprovision user accounts and access across Okta, Active Directory, Azure AD, and enterprise applications
Support employee onboarding by ensuring accounts, email, MFA, and required access are provisioned prior to start date
Manage access updates related to role changes, department transfers, and location moves
Perform timely and complete offboarding activities to remove access in accordance with security and compliance requirements
Validate and process JML requests submitted through ServiceNow
Support identity and access management platforms including Okta, Active Directory, and Azure AD
Administer and troubleshoot Exchange Online and Microsoft 365 user configurations
Support MFA enrollment, authentication issues, and access-related troubleshooting
Resolve user access, permission, and account-related incidents and requests
Provide hands-on hardware and endpoint support for Windows and macOS devices
Support device provisioning, setup, troubleshooting, and decommissioning in coordination with JML activities
Work closely with IT Asset Management to align hardware delivery, recovery, and inventory updates
Support basic peripheral and connectivity issues related to user onboarding and day-to-day operations
Manage JML-related incidents and requests using ServiceNow in alignment with SLAs
Maintain accurate documentation and ticket updates throughout the request lifecycle
Follow established processes while identifying gaps, recurring issues, or inefficiencies
Participate in after-hours and onsite support rotations as required
Serve as an authority for JML processes, tools, and workflows
Contribute to JML improvement initiatives, automation efforts, and process optimization projects
Partner with IT Security, HR, People Operations, and IAM teams on lifecycle-related enhancements
Assist in documenting procedures, workflows, and knowledge base articles