IT Supervisor - Omaha
About The Position
The Information Technology Supervisor is responsible for leading and supervising the IT support team at WarHorse Casino Omaha. This role oversees property-level technology operations, including hardware, software, and network systems, ensuring reliable and efficient support for all end users. The IT Supervisor serves as a key liaison between property operations, vendors, and WarHorse Gaming, LLC IT leadership. This position provides technical expertise, operational oversight, and strategic support to ensure all systems meet business needs in a fast-paced, 24/7 casino environment.
Requirements
- Associate’s degree in Computer Science, Information Technology, or a related field required; Bachelor’s degree preferred.
- Minimum of two (2) years of casino IT operations experience required.
- Minimum of two (2) years of supervisory or leadership experience required.
- Strong experience with: Server technologies and implementations
- Networking (LAN/WAN), DNS, DHCP
- Microsoft Office 365 and Active Directory
- Low voltage systems and IP phone systems
- Point of Sale (POS) systems
- Hotel Property Management Systems (PMS)
- Casino Management and Player Tracking Systems (slots and table games)
- System integrations across multiple platforms
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong leadership, communication, and team development abilities.
- Ability to remain composed and effective under pressure.
- Must be able to obtain and maintain a Nebraska Gaming License.
- Valid driver’s license required.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Demonstrate and uphold the Mission, Vision, and Values of WarHorse Gaming, LLC.
- Lead, manage, and supervise daily activities of IT support staff at the Omaha property.
- Oversee day-to-day IT operations, including task delegation, troubleshooting escalations, and team guidance.
- Provide hands-on technical support for all casino systems, applications, and infrastructure.
- Diagnose and resolve hardware, software, and network issues; escalate complex issues to senior IT leadership as needed.
- Establish and maintain strong working relationships with IT vendors and service providers.
- Develop, document, and maintain standard operating procedures for system installations, upgrades, and configurations.
- Ensure compliance with all internal controls, policies, procedures, and regulatory requirements.
- Monitor system performance and proactively identify opportunities for improvement.
- Prepare reports, updates, and documentation for WarHorse Gaming, LLC IT leadership.
- Respond to after-hours and emergency calls to support critical business operations.
- Collaborate with property leadership to align IT services with operational needs.
- Perform supervisory responsibilities including hiring input, training, scheduling, coaching, performance management, and disciplinary actions.
- Maintain current knowledge of all systems and technologies utilized within the casino environment.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
