IT Supervisor

Jabil•Salisbury, NC

About The Position

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. This requisition is to support a new factory startup manufacturing large form-factor equipment. The product will be large (shipping container size), heavy (50+ tons), and complex. This position will be part of the core factory startup and onboarding team responsible for building the operations and manufacturing staff, fitting out the building, and creating the process flow/work instructions/etc. from the ground up. Skills to include: panel and point to point wire assembly, Medium Voltage, Low Voltage, and High Power Electronic assemblies. This role is a key member of the factory startup team and will act as the primary IT authority on-site during the build and launch phase. The IT Supervisor is expected to operate independently, lead site IT projects end-to-end, coordinate with internal stakeholders and external vendors, and establish IT operations in a new geographic region where no existing Jabil IT presence exists. JOB SUMMARY Lead and supervise IT staff and the activities associated with the identification, prioritization, and resolution of day-to-day operational issues and opportunities for improvement. Ensures that all phases of IT services are coordinated, monitored, logged, tracked, and resolved appropriately. Assigns personnel to various operations and directs their activities. Interacts with peers, customers, vendors, and corporate IT on a regular basis, focusing on business processes and business systems. Reviews and evaluates work and prepares performance reports.

Requirements

Demonstrated leadership experience in IT operations
Proven project management experience, preferably in factory or startup environments
Strong vendor management and coordination skills
Ability to operate independently in a self-starter role with minimal local oversight
Excellent written and verbal communication skills
Strong attention to detail
SAP knowledge preferred
Bachelor’s Degree preferred
5+ years of IT operations experience, preferably in manufacturing or factory environments
3+ years of experience leading IT teams or major IT projects
Experience supporting greenfield sites or large-scale deployments strongly preferred
ITIL experience preferred
Or an equivalent combination of education, training, or experience

Responsibilities

Participate in recruitment of IT support personnel
Train staff on site and corporate tools, processes, and service delivery models
Lead performance management activities including reviews, development plans, training plans, succession planning, and recognition programs
Manage and improve IT service metrics, performance, and customer satisfaction
Coordinate work schedules, priorities, and task execution for IT personnel
Drive continuous improvement initiatives through analysis of key performance data
Ensure compliance with regulatory requirements, security policies, and SOX controls
Serve as the primary on-site escalation point for IT-related issues during startup and steady-state operations
Lead IT infrastructure buildout for a new manufacturing facility including network, end-user computing, factory floor IT, and site services
Act as primary interface with external IT vendors, service providers, carriers, and system integrators
Coordinate IT readiness with construction, facilities, security, manufacturing engineering, and operations teams
Own local IT project execution including timelines, risks, and mitigation strategies
Manage local IT budgets, forecasts, and vendor spend as directed
Establish new measurement systems where applicable
Share best practices with other Jabil facilities
Ensure adherence to company policies including security, safety, health, and quality
Maintain confidentiality of proprietary and customer information
Work effectively under pressure with changing priorities and deadlines
Engage with customers to evaluate issues and identify improvement opportunities
Perform project management and financial-related duties as required
Perform other duties as assigned