IT Supervisor - Omaha

Ho-Chunk•Omaha, NE

22d

About The Position

The Information Technology Supervisor is responsible for leading and supervising the IT support team at WarHorse Casino Omaha. This role oversees property-level technology operations, including hardware, software, and network systems, ensuring reliable and efficient support for all end users. The IT Supervisor serves as a key liaison between property operations, vendors, and WarHorse Gaming, LLC IT leadership. This position provides technical expertise, operational oversight, and strategic support to ensure all systems meet business needs in a fast-paced, 24/7 casino environment.

Requirements

Associate’s degree in Computer Science, Information Technology, or a related field required; Bachelor’s degree preferred.
Minimum of two (2) years of casino IT operations experience required.
Minimum of two (2) years of supervisory or leadership experience required.
Strong experience with: Server technologies and implementations Networking (LAN/WAN), DNS, DHCP Microsoft Office 365 and Active Directory Low voltage systems and IP phone systems Point of Sale (POS) systems Hotel Property Management Systems (PMS) Casino Management and Player Tracking Systems (slots and table games) System integrations across multiple platforms
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Ability to maintain confidentiality and handle sensitive information with discretion.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong leadership, communication, and team development abilities.
Ability to remain composed and effective under pressure.
Must be able to obtain and maintain a Nebraska Gaming License.
Valid driver’s license required.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Demonstrate and uphold the Mission, Vision, and Values of WarHorse Gaming, LLC.
Lead, manage, and supervise daily activities of IT support staff at the Omaha property.
Oversee day-to-day IT operations, including task delegation, troubleshooting escalations, and team guidance.
Provide hands-on technical support for all casino systems, applications, and infrastructure.
Diagnose and resolve hardware, software, and network issues; escalate complex issues to senior IT leadership as needed.
Establish and maintain strong working relationships with IT vendors and service providers.
Develop, document, and maintain standard operating procedures for system installations, upgrades, and configurations.
Ensure compliance with all internal controls, policies, procedures, and regulatory requirements.
Monitor system performance and proactively identify opportunities for improvement.
Prepare reports, updates, and documentation for WarHorse Gaming, LLC IT leadership.
Respond to after-hours and emergency calls to support critical business operations.
Collaborate with property leadership to align IT services with operational needs.
Perform supervisory responsibilities including hiring input, training, scheduling, coaching, performance management, and disciplinary actions.
Maintain current knowledge of all systems and technologies utilized within the casino environment.
Perform additional duties as assigned.