IT Student Assistant
About The Position
Information Technology Services (ITS) has put together a program to give Student workers an opportunity to experience real-life IT Service Center scenarios. This program will give students the knowledge and experience of working in an IT Call Center. Upon completion, students will be able to market themselves in this IT area, as they will learn both technical and customer services skills and have many different experiences to share with a future employer. If you are looking for a part-time job that will provide you with exciting new challenges, opportunities for professional growth and development, and provide a great start to a career in Information Technology, then this program is for you! This program will give students the knowledge and experience of working in an IT Call Center or Computer Lab. ITS is looking for applicants who are excited to learn new technologies in the areas of computer consulting, desktop/laptop and audio/visual support and call center assistance. Applicants must have experience using software such as Windows 10/11, MS Office 2019 and Microsoft 365 (Word, Excel, PowerPoint and Access), and internet applications such as web browsers, Telnet/SSH, email and FTP. Familiarity with Computer and A/V Hardware and various cabling for computers and displays is desired. Experience troubleshooting technical problems, analyzing situations, and solving problems is required. Applicants must possess excellent communication, public relations, and customer service skills to include a strong command of the English language, both written and verbal with the ability to work in a diverse environment of students, faculty, and staff. Ability to interpret customer requests for assistance and provide appropriate solutions and instruction. Excellent teamwork skills are essential. Applicants must provide appropriate solutions and instruction and must be able to maintain a high level of confidentiality. Must have the ability to lift, maneuver and transport departmental equipment, restock printers and transport paper and supplies to another site. To be eligible for student employment, an applicant must: a. Be enrolled in the University of Alaska system with a minimum of six credit hours in the current semester of employment; or b. Have been enrolled the preceding semester for six or more credit hours and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters; and c. Have at least a 2.0 cumulative grade point average (GPA) or approval from the MAU Senior Student Services officer or his/her designee. d. Students enrolled in nontraditional programs of study will be considered eligible for student employment with the approval of the Senior Student Services officer. e. An applicant must provide evidence of enrollment as outlined above to substantiate employment eligibility.
Requirements
- Applicants must have experience using software such as Windows 10/11, MS Office 2019 and Microsoft 365 (Word, Excel, PowerPoint and Access), and internet applications such as web browsers, Telnet/SSH, email and FTP.
- Experience troubleshooting technical problems, analyzing situations, and solving problems is required.
- Applicants must possess excellent communication, public relations, and customer service skills to include a strong command of the English language, both written and verbal with the ability to work in a diverse environment of students, faculty, and staff.
- Ability to interpret customer requests for assistance and provide appropriate solutions and instruction.
- Excellent teamwork skills are essential.
- Applicants must provide appropriate solutions and instruction and must be able to maintain a high level of confidentiality.
- Must have the ability to lift, maneuver and transport departmental equipment, restock printers and transport paper and supplies to another site.
- To be eligible for student employment, an applicant must: a. Be enrolled in the University of Alaska system with a minimum of six credit hours in the current semester of employment; or b. Have been enrolled the preceding semester for six or more credit hours and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters; and c. Have at least a 2.0 cumulative grade point average (GPA) or approval from the MAU Senior Student Services officer or his/her designee. d. Students enrolled in nontraditional programs of study will be considered eligible for student employment with the approval of the Senior Student Services officer. e. An applicant must provide evidence of enrollment as outlined above to substantiate employment eligibility.
Nice To Haves
- Familiarity with Computer and A/V Hardware and various cabling for computers and displays is desired.
- Experience working in a computer lab, hardware/software department/company or a technology customer service organization.
- Experience with Mac OS X; basic programming knowledge of C, C++, PHP, Perl, Java, etc; MiniTAB, SPSS and/or AutoCAD.
- Experience troubleshooting, configuring and connecting A/V equipment a plus.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
