IT - Helpdesk Student Technology Consulting Assistant

St. Olaf College•Northfield, MN

4d•$12 - $13

About The Position

To provide technical support for students, faculty, staff, emeriti and guests of the college. Assist with curation and content creation of the TeamDynamix (TDX) Knowledge Base. All majors encouraged to apply. Transferable Skills: Customer Service Problem Solving Troubleshooting Ability to stay calm in stressful situations Active listening and document issue Gather information to diagnose problems Articulate solutions Technical writing skills Use of TeamDynamix ticketing system

Requirements

Excellent customer service
Attention to detail
Skilled in problem solving
Ability to understand and articulate technical concepts
Strong initiative and reliability
Must have a work award and be available to work 6-8 hours per week

Nice To Haves

IT Helpdesk experience outside of St. Olaf a plus

Responsibilities

Help customers who call, chat or visit the Helpdesk
Document and respond to customers in the ticketing system
Contact faculty, staff and students to follow up on support requests
Gather information, identify the problem and research solutions to solve customer issues or escalate to appropriate IT team
Be on-time for assigned shifts, plan for conflicts, and communicate changes to Helpdesk Manager
Must have LinkedIn Learning access through Northfield Public Library for continuing education
Curate content in TDX knowledge base
Assist customers in their office or other areas of campus
Troubleshoot issues with multi-function copier. (MFC)
Delivering IT Equipment to customers
Create content for TDX knowledge base
Assist Technology Assistants as needed.
Assist with public computer labs maintenance