PAYROLL #167)

State of Louisiana•Baton Rouge, LA

33d

About The Position

The Division of Administration/Office of Technology Services has a promotional vacancy. This position is located in the Applications and Data Management Section. Req. 214916 The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. The incumbent is responsible for supporting the Human Capital Management (HCM) modules of the State's ERP system (LaGov) which runs on the SAP R/3 software. This is a professional journeyman level position on the HCM team in the Application and Data Management Section of OTS. The incumbent is a business analyst on the HCM team and must possess knowledge of the capabilities of the multiple functions of the ERP as well as specific knowledge of Time Management, Organizational Management, Personnel Management, Benefits, and Payroll modules. Additionally, the incumbent must have general knowledge of all of the other HCM Modules and must have the ability to relate this knowledge to the ERP system. Supervision is received by a general review from an IT Statewide Analyst or higher level authority. The Division of Administration is the state government's management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following: Overseeing the state's capital construction program Working to provide state and federal grants for community development Development of the state budget Providing technology services Giving agencies guidance in the state purchasing and contracting process as they seek goods and services Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Requirements

Two years of experience in information technology; OR
Six years of full-time work experience in any field; OR
An associate's degree in information technology; OR
A bachelor's degree.
EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Responsibilities

Serves as an ERP HCM business analyst which includes support activities such as system assurance tasks, answering questions, providing assistance, and making recommendations to solve moderately complex system and user related issues and problems; referring users to other groups as needed for training, system security issues, database assistance, communication problems, etc. Works with OTS and vendor staff concerning application designs, problems, and issues. Prepares estimates and schedules for assigned tasks and provides input into the development of work plans for projects; ensures successful completion with little supervision.
Assists in analyzing requests for changes to ensure compliance with state policies and practices and to ascertain impact to ERP application and users. Based on results of the evaluations or input from ERP users and other entities, such as DOA control agencies, develops business specifications for change requests and assists in the setting of priorities for the changes.
Assists in analyzing and testing new releases (which includes the primary application and complementary software, applications, tools and utilities) and changes. This includes such things as: developing test plans, conducting and documenting tests, and evaluating and recording the results to ensure new release functions properly. Prepares for the implementation of new releases and changes by revising documentation, online help and training materials; preparing user notifications; or assisting with the establishment of production schedules and monitoring tasks.
Develops and maintains user and project documentation for current applications , as well as any new release or enhancement. This includes such items as: online help, user manuals and quick reference guides, test documentation, and training documentation.
Develops training materials (e.g. classroom materials, memos, articles, help scripts) for new users as well as continuing education programs for more experienced ERP users. This also includes working with the IT Statewide Manager, IT Statewide Analysts, and Associate Analysts in analyzing training needs, conducting or assisting in classes and workshops and evaluating training effectiveness.
Assists in planning and coordinating group meetings and in preparing and delivering presentations, including discussions on new releases, change requests, application issues, system-change priorities, and training sessions such as seminars, workshops, and application demonstrations for staff of varying expertise.
Performs all other tasks, special projects, analysis, studies, and plans as directed. This can include working with agencies to develop special reports, performing special tasks required by the Commissioner, Deputy Undersecretary, and other DOA Deputy and Assistant Commissioners (e.g. assisting in the preparation for system and performance audits, creation of special reports, working with the DOA/ERP Control Agencies to provide support); assisting in the evaluation of the impact of changes to other systems and the agencies; and working on the development and installation of new ERP applications or releases.

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