IT Specialist

The Rasmussen Group Inc•Des Moines, IA

just now

About The Position

Rasmussen Group is seeking a hands-on IT Specialist to support the day-to-day technology needs of our growing organization. This role ensures our systems, devices, and communication tools operate efficiently and securely across office locations, job sites, and remote environments. The IT Specialist serves as a key support partner to employees in both office and field settings—troubleshooting issues, setting up equipment, and helping implement technology solutions that keep our operations running smoothly. If you enjoy solving problems, working directly with people, and being part of a team that builds and maintains essential infrastructure, this role is for you. At Rasmussen Group, we build and support the infrastructure that keeps communities moving. Our companies operate across construction, aggregates, ready-mix, and transportation industries—and technology plays a critical role in keeping our teams connected and productive. We offer: A stable, established organization with diverse operating companies A team-oriented environment where your work directly supports field operations Opportunities to grow your skills across multiple systems and business units Competitive compensation and benefits A culture that values safety, accountability, and teamwork

Requirements

Associate degree in Information Technology, Computer Science, or related field (or equivalent experience), preferred
2+ years of experience in IT support or help desk environment
Proficiency with Microsoft 365, Windows operating systems, networking fundamentals, and remote desktop tools
Experience supporting both office and field users in fast-paced environments
Valid driver’s license required
Ability to travel to job sites and remote locations as needed
Willingness to work nights or weekends when necessary
Ability to pass post-offer drug testing, background check, and motor vehicle record (MVR) review
Must wear required personal protective equipment (PPE) in designated areas in accordance with OSHA and/or MSHA standards
Maintain a professional and courteous attitude with co-workers, supervisors, and the public

Nice To Haves

Familiarity with construction or trucking industry technology is a plus
Strong troubleshooting and analytical skills
Comfortable lifting and setting up computer equipment as needed

Responsibilities

Provide first-level technical support for hardware, software, network, and mobile device issues
Set up and configure computers, tablets, printers, and phones for office staff and job trailers
Troubleshoot Microsoft 365, VPN, email, and industry-specific software platforms
Support GPS/fleet tracking systems, dispatch platforms, and field service applications
Maintain and update user accounts, permissions, and security groups
Assist with installation and maintenance of routers, firewalls, switches, and other network equipment
Track and manage IT assets including laptops, mobile devices, licenses, and software
Maintain clear documentation of tickets, configurations, and processes
Coordinate with third-party vendors for equipment orders and technical support
Assist in implementing cybersecurity measures and backup procedures
Support system upgrades, office expansions, and software rollouts
Maintain regular and predictable attendance
Willingness to assist team members with additional duties as needed