IT Specialist

World Class Industries•Hiawatha, IA

10d

About The Position

WCI is committed to building a championship culture centered around caring, learning, and results that provides the benefits of a small family-owned company where each WCI’er is appreciated, able to make a difference, and work as a team. We are looking for new talent to grow our IT team! We are looking for individuals who align with our core values: Agile Genuine Team Driven We offer: Individual medical coverage to our team members at no cost! Family plans are also available with a portion paid by team members Annual profit-sharing bonus Paid time off and paid holidays 401K with company match and safe harbor contributions Work environment focused on high quality and safety standards WCI has grown from $50M in annual sales to more than $375M in the last 10 years. During the same period, we have added 5 new locations bringing the total up to 9, including 1 located internationally. That growth has provided an opportunity to further expand our vision with our customers and increase our capacities.

Requirements

Ability to learn, IT is a constantly changing landscape and to be successful in this position requires you to always be moving your skills forward
Ability to translate technical concepts into easy instructions for non-technical staff
Ability to communicate effectively both verbally and written to varied levels of audiences
Ability to diagnose a problem by working with end user to better understand the problem and to come to a root cause and solution
Ability to install, configure and maintain end user hardware, software and peripherals
Diagnose hardware, software, printing and network connectivity issues and resolve as appropriate
Experience supporting Windows Desktop, Active Directory, and Azure/Office 365
Experience with remote support tools
Basic Understanding of Networking and Server Environments
Ability to work independently with strong organizational and time management skills
Ability to act in a partnership role, between relevant internal and external team members.
Substantial exposure to data processing, hardware platforms, enterprise software applications and outsourced systems, including but not limited to: Windows operating system, SQL Server, Security, Networking, Microsoft, Cloud Computing, VOIP, Virtualization, Mobile Technologies, and Business Intelligence.
Good understanding of computer systems, tablets, mobile devices and other technology products
Minimum 1-year experience in the field of Information Technology
High school diploma or GED (required)

Nice To Haves

Associate or Bachelor’s Degree (preferred)
Occasional travel to other locations for in-person support and installation

Responsibilities

Serving as the first point of contact and triage inbound technical calls and emails, maintaining ownership until resolution is found
Diagnosing hardware, software, printing and network connectivity issues and resolve as appropriate
Installing, configuring and maintaining end user hardware, software and peripherals
Providing consistently high quality, professional and solution-oriented service approach for end users
Assisting with documentation of Help Desk processes
Maintaining IT vendor relationships including data centers, equipment suppliers, ISPs, and software suppliers
Contribute to internal facing IT projects
Lifting 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently
Performing other duties as assigned

Benefits

Individual medical coverage to our team members at no cost! Family plans are also available with a portion paid by team members
Annual profit-sharing bonus
Paid time off and paid holidays
401K with company match and safe harbor contributions
Work environment focused on high quality and safety standards

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