IT Specialist

IOC CompanyEdinburg, TX
12d

About The Position

Since starting business nearly two decades ago, IOC Company, L.L.C., has built our services on a foundation of safety, quality, and productivity. Maintaining that commitment has meant bringing on qualified, dedicated professionals equally committed to providing best-in-class services. If you are hard-working, serious about safety, and ready to do your part in support of a team, you just might be a great fit here at IOC Company, L.L.C.

Requirements

  • Associate degree or equivalent combination of education and relevant experience
  • Minimum 5 years of hands-on IT support experience in an enterprise or business environment
  • Experience supporting Windows client operating systems
  • Demonstrated experience with user account creation and access management
  • Working knowledge of Windows Server, virtualization, and networking concepts
  • Experience supporting enterprise business applications
  • Experience using IT ticketing systems and documenting work
  • Strong troubleshooting, analytical, and problem-solving skills
  • Excellent interpersonal and customer service skills
  • Valid Texas Driver License
  • Willingness to travel to IOC locations as required (up to ~45%)
  • Ability to work occasional nights or weekends for maintenance or urgent issues
  • Ability to meet physical and safety requirements of the role
  • Ability to read, write, and understand safety regulations applicable to IOC operations
  • Must be able to successfully pass all required pre-employment screenings, including drug testing

Nice To Haves

  • Experience supporting or administering:
  • Microsoft 365 (O365)
  • Viewpoint Vista
  • HCSS applications
  • QuickBooks
  • Adobe licensing and user management
  • Exposure to:
  • Windows Server environments
  • Hyper-V virtual machine deployment
  • Active Directory administration
  • Intune device management
  • UniFi networking environments
  • VPN connectivity troubleshooting
  • Wireless bridge technologies (PtP / PtMP)
  • Starlink or other non-traditional WAN connections
  • PowerShell familiarity
  • CompTIA A+, Network+, or similar certifications
  • Experience supporting field-based, construction, or industrial environments

Responsibilities

  • Provide Tier-1 and Tier-2 technical support for IOC employees
  • Troubleshoot hardware, software, and connectivity issues in person and remotely
  • Support desktops, laptops, mobile devices, and peripherals
  • Configure and troubleshoot printers and multifunction devices
  • Maintain accurate ticket documentation and timely resolution of support requests
  • Deliver professional, courteous, and responsive customer service
  • Create, modify, and disable user accounts under established procedures for:
  • Microsoft 365 (O365)
  • Viewpoint Vista
  • HCSS applications
  • QuickBooks
  • Adobe and other business applications
  • Assign and remove user permissions based on role, department, and approval
  • Assist with onboarding and offboarding activities, including access provisioning and deprovisioning
  • Ensure account changes follow company policies and security standards
  • Escalate access or permission concerns to the IT Director as needed
  • Assist with administration and maintenance of:
  • Windows Server environments
  • Virtual machines in a Hyper-V environment
  • Active Directory users and groups
  • Support business applications, updates, and user access
  • Deploy virtual machines and system resources from established templates
  • Perform routine system checks and report findings or concerns to the IT Director
  • Participate in infrastructure and application projects while learning IOC standards and best practices
  • Assist with troubleshooting LAN/WAN connectivity issues
  • Support UniFi networking equipment after initial configuration and design
  • Assist with monitoring and troubleshooting:
  • Point-to-Point (PtP) and Point-to-Multi-Point (PtMP) wireless links
  • Site-to-site VPN connectivity
  • Remote connectivity solutions such as Starlink
  • Escalate complex networking or design-level issues to the IT Director as appropriate
  • Work closely with the IT Director on higher-level technical duties and initiatives
  • Contribute to infrastructure, networking, and application-related projects without full ownership
  • Create and maintain technical documentation, SOPs, and basic diagrams
  • Communicate technical information clearly to non-technical users
  • Demonstrate initiative, professionalism, and a willingness to learn new technologies
  • Support continuous improvement of IT processes and workflows
  • Perform other IT-related duties as assigned, consistent with the scope and expectations of the IT Specialist role
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