IT Specialist

IOC Company • Edinburg, TX

12d

About The Position

Since starting business nearly two decades ago, IOC Company, L.L.C., has built our services on a foundation of safety, quality, and productivity. Maintaining that commitment has meant bringing on qualified, dedicated professionals equally committed to providing best-in-class services. If you are hard-working, serious about safety, and ready to do your part in support of a team, you just might be a great fit here at IOC Company, L.L.C.

Requirements

• Associate degree or equivalent combination of education and relevant experience
• Minimum 5 years of hands-on IT support experience in an enterprise or business environment
• Experience supporting Windows client operating systems
• Demonstrated experience with user account creation and access management
• Working knowledge of Windows Server, virtualization, and networking concepts
• Experience supporting enterprise business applications
• Experience using IT ticketing systems and documenting work
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent interpersonal and customer service skills
• Valid Texas Driver License
• Willingness to travel to IOC locations as required (up to ~45%)
• Ability to work occasional nights or weekends for maintenance or urgent issues
• Ability to meet physical and safety requirements of the role
• Ability to read, write, and understand safety regulations applicable to IOC operations
• Must be able to successfully pass all required pre-employment screenings, including drug testing

Nice To Haves

• Experience supporting or administering:
• Microsoft 365 (O365)
• Viewpoint Vista
• HCSS applications
• QuickBooks
• Adobe licensing and user management
• Exposure to:
• Windows Server environments
• Hyper-V virtual machine deployment
• Active Directory administration
• Intune device management
• UniFi networking environments
• VPN connectivity troubleshooting
• Wireless bridge technologies (PtP / PtMP)
• Starlink or other non-traditional WAN connections
• PowerShell familiarity
• CompTIA A+, Network+, or similar certifications
• Experience supporting field-based, construction, or industrial environments

Responsibilities

• Provide Tier-1 and Tier-2 technical support for IOC employees
• Troubleshoot hardware, software, and connectivity issues in person and remotely
• Support desktops, laptops, mobile devices, and peripherals
• Configure and troubleshoot printers and multifunction devices
• Maintain accurate ticket documentation and timely resolution of support requests
• Deliver professional, courteous, and responsive customer service
• Create, modify, and disable user accounts under established procedures for:
• Microsoft 365 (O365)
• Viewpoint Vista
• HCSS applications
• QuickBooks
• Adobe and other business applications
• Assign and remove user permissions based on role, department, and approval
• Assist with onboarding and offboarding activities, including access provisioning and deprovisioning
• Ensure account changes follow company policies and security standards
• Escalate access or permission concerns to the IT Director as needed
• Assist with administration and maintenance of:
• Windows Server environments
• Virtual machines in a Hyper-V environment
• Active Directory users and groups
• Support business applications, updates, and user access
• Deploy virtual machines and system resources from established templates
• Perform routine system checks and report findings or concerns to the IT Director
• Participate in infrastructure and application projects while learning IOC standards and best practices
• Assist with troubleshooting LAN/WAN connectivity issues
• Support UniFi networking equipment after initial configuration and design
• Assist with monitoring and troubleshooting:
• Point-to-Point (PtP) and Point-to-Multi-Point (PtMP) wireless links
• Site-to-site VPN connectivity
• Remote connectivity solutions such as Starlink
• Escalate complex networking or design-level issues to the IT Director as appropriate
• Work closely with the IT Director on higher-level technical duties and initiatives
• Contribute to infrastructure, networking, and application-related projects without full ownership
• Create and maintain technical documentation, SOPs, and basic diagrams
• Communicate technical information clearly to non-technical users
• Demonstrate initiative, professionalism, and a willingness to learn new technologies
• Support continuous improvement of IT processes and workflows
• Perform other IT-related duties as assigned, consistent with the scope and expectations of the IT Specialist role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree