IT Specialist

Shaw

2d • Hybrid

About The Position

We are looking for innovative people to challenge current thinking, explore alternative ways to view and solve problems, and achieve results. This role is for you if you are passionate about creating solutions, crave customer interaction, excited by seeing real people use what you've built, and have a desire to make a difference every day.
The candidate should possess a medium degree of security background to ensure the integrity of the corporate computing environment through the proper creation, documentation, and maintenance of security guidelines and procedures for all computer resources supported by Information Services (IS).
This position will be at Shaw’s corporate headquarters located in Dalton, GA but is eligible for remote working three days a week after a training period.

Requirements

• A minimum of an Associates Degree or 2 years of related work experience.
• The skill to practice good judgment and discretion in handling and sharing sensitive information.
• The knowledge to exhibit good verbal/written communication skills.
• Ability to establish and maintain effective working relationships with associates, supervisors, other departments, and customers.

Responsibilities

• The Specialist investigates current methods and uses knowledge of any tools in use at Shaw to automate and streamline processes.
• As work progresses on each aspect of the Specialist’s work, the Specialist must coordinate with others to ensure that any changes will function as predicted and is reasonable for Shaw to use.
• From time-to-time, Specialists may prepare or conduct reviews of current processes to ensure compliance and expected operational quality.
• When presented with tasks, Specialists review the alternatives to recommend an optimal course of action. For some choices, the Specialist may make an independent selection from the available options.
• As the Specialist completes their work, it is also necessary to complete any tickets, tasks, or changes in the work tracking system.
• Wherever possible, Specialists will test process revisions either off-line or in limited scope prior to making full changes to the processes.
• Specialists will train other peers either through on-the-job experience or through media such as written or recorded material so they may successfully perform process duties.
• Adjust settings of software, hardware and other assets in accordance with documented configuration specifications in order to maintain equipment in an operating state.
• Drive customer satisfaction and productivity through creative solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree