IT Specialist

GEA Group • York, PA

1d • $80,000 - $90,000 • Hybrid

About The Position

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers, reflecting the strong culture, growth opportunities, and support we provide. Join our team and play a critical role in supporting IT systems across our Heating and Refrigeration Technology sites in the US. GEA Group, located in York, PA, is searching for an IT On-Site Service Consultant to join our team! This is an onsite role that is in office Monday - Thursday and remote on Friday. Our On-Site Services Consultants serve as the local representative of GEA IT across one or more assigned sites, ensuring reliable daily IT operations and a consistent, customer-oriented user experience. They focus on on-site execution, coordination, and proactive issue prevention, while the Service Desk remains the primary channel for standard incidents and service requests. They act as a trusted local partner, bridging users, Service Desk, and Global IT functions.

Requirements

• Associate's degree in computer science and 4 years of related experience.
• Proficient in Microsoft ecosystem (Windows, Office Suite, Teams, Microsoft 365, Azure, SharePoint).
• Proven ability to coordinate between users, Service Desk, and central IT teams effectively as well as to translate business needs into IT actions on-site.
• Broad understanding of workplace, infrastructure, and network technologies.
• Experience with IT processes, governance, and security standards.
• Interest in digitalization, industrial connectivity, and IT/OT integration.
• Strong written and verbal communication with proficiency in local language and English.
• Problem-solving ability and proactive work approach.
• Adaptability and eagerness to learn.
• Collaborative team player.
• Customer service oriented.
• Structured, organized, and independent.
• Available for occasional travel (up to 10%).
• Applicants must be authorized to work in the U.S. without current or future sponsorship.

Responsibilities

• Ensure local operational stability and service continuity for your site.
• Provide hands-on support for infrastructure, workplace, and network issues.
• Coordinate with the Service Desk, Service Delivery Managers, and Competence Centers to manage local escalations and recurring problems.
• Support the local implementation of IT changes, rollouts, relocations, and infrastructure activities.
• Maintain and update local IT documentation, ensuring accuracy, compliance, and transparency.
• Guide users in the proper use of GEA IT processes, tools, and security practices.
• Identify and communicate risks, improvement opportunities, and feedback from local operations to the On-Site Services organization.
• Represent Global IT professionally toward site management and other local stakeholders.
• Promote GEA IT standards, policies, and governance principles as well as the On-Site Services vision and culture within the local organization, acting as a visible and trusted face of GEA IT.

Benefits

• Start strong – Medical, dental, and vision coverage begins on your first day
• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning – Take advantage of tuition reimbursement to further your education or skillset
• Live well – Our wellness incentive program rewards healthy habits
• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree