IT Specialist

C.A. Carlin•Schaumburg, IL

13d•$55,000 - $60,000•Hybrid

About The Position

The IT Specialist will be well organized, detail oriented, and have excellent communication skills. Must be a team player and be able to adjust to change and have an openness to learn. Must have previous experience in the IT field and end user support.

Requirements

Minimum: 2 years IT field experience
Excellent Written and Verbal Communication Skills
Able to Multi-task
Proficient with supporting the full Microsoft Office Suite
Has the ability to train and instruct users
Has a good ability to document procedures and network information
Experience with Android, IOS and Windows Mobile devices
Windows Desktop Support
Basic Apple Desktop Support
Active Directory, Microsoft Exchange, Server, SharePoint, and Office 365 Suite of Products

Responsibilities

Begin to learn the processes and procedures our company follows for IT and become proficient in them
Become familiar with all server roles throughout the company
Provide end user support for both local and remote employees
Provide the first line of support for onsite and remote hardware including installing software, troubleshooting, diagnosing, and training users on software and equipment
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Triage the situation and handle the issue or assign it to the appropriate resource
Will provide daily and weekly updates to the manager as to where all projects, new user setups and open issues are
Will do day to day network maintenance and monitoring
Will handle the ordering of basic hardware that end users will need
Will oversee designing and distributing training sessions for end users to promote the growth of our new technologies that we are deploying
Will provide more proactive IT Support to our end users instead of the reactive support
Will be responsible for all new laptops and tablets