IT Specialist

PrimeFlight Aviation Services•Sugar Land, TX

1d•Onsite

About The Position

The IT Specialist is responsible for maintaining and troubleshooting the airport's information technology systems and infrastructure. This role includes providing technical support to users, managing network and server operations, and ensuring system security and data integrity. The IT Specialist also participates in the implementation of new IT solutions and upgrades and provides training and guidance to staff on IT-related matters. Additionally, you will collaborate with various departments to ensure IT systems align with the operational needs of the airport and adhere to industry standards.

Requirements

18 years of age or older
Eligible to work in the United States
Ability to work in office, onsite, Monday-Friday
Must have a valid state-issued driver’s license with an acceptable driving record
Communicate effectively in English (reading, writing, speaking)
2 years in IT support, network administration, and system maintenance
Knowledge of current IT technologies, software, and security practices
Strong problem-solving skills and the ability to work under pressure
Excellent communication and customer service skills
Ability to work in a team and independently
Willingness to be on-call for emergencies and provide after-hours support
Ability to work effectively in a fast-paced, dynamic environment
Pass a background check and drug screen
Must be flexible to work extended hours on occasion to support our field operations
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Nice To Haves

Bilingual in English/Spanish a plus
Effectively communicate with colleagues and clients, both in-person and through electronic means

Responsibilities

Provide technical support and assistance to end-users, addressing hardware and software issues promptly and effectively
Troubleshoot and resolve IT-related problems, including connectivity issues, software glitches, and hardware malfunctions
Install, configure, and maintain computer systems, servers, and network equipment to ensure optimal performance
Collaborate with the IT team to implement software updates, patches, and security measures to protect against cyber threats
Monitor network infrastructure for performance and security, identifying and mitigating potential vulnerabilities
Assist in the deployment and maintenance of company-wide software applications, including email, productivity tools, and specialized software
Manage user accounts, access permissions, and security settings to safeguard data and maintain compliance
Conduct regular backups of critical data and develop disaster recovery plans to ensure data integrity
Provide technical guidance and training to end-users on software and hardware usage, best practices, and security protocols
Procure and inventory IT equipment and supplies, tracking assets and maintaining an organized equipment repository
Collaborate with external vendors and service providers to resolve technical issues and coordinate repairs or replacements
Assist in the planning and execution of IT projects, including system upgrades, migrations, and new technology implementations
Stay current with industry trends and emerging technologies to make recommendations for improving IT infrastructure
Ensure compliance with data protection regulations and company policies regarding data security and privacy
Participate in the development and maintenance of IT policies, procedures, and documentation
Support remote and on-site users, including those at multiple airport locations, and provide remote assistance as needed
Conduct regular system and network performance analysis to optimize IT resources and infrastructure
Collaborate with the IT team to implement cybersecurity measures, including firewalls, antivirus software, and intrusion detection systems
Assist in the resolution of IT-related audit findings and implement corrective actions as needed
Maintain a high level of professionalism and customer service when interacting with internal clients and external partners
Perform any additional duties as assigned by management