IT Specialist

Cornerstone Church • Ames, IA

3d

About The Position

Ensure reliable, secure, and effective technology operations by supporting staff, maintaining infrastructure, and aligning IT systems with the mission and vision of Cornerstone Church. This is a FULL-TIME staff position.

Responsibilities

• Provide day-to-day technical support through the Help Desk, resolving IT-related issues efficiently.
• Manage staff onboarding/offboarding processes, including device setup, account provisioning, and tech orientation.
• Administer cloud-based platforms (email, file storage, Planning Center, etc.) and maintain internal IT documentation for staff support.
• Maintain and support networking infrastructure (firewalls, routers, switches, wireless, etc.) and perform regular equipment maintenance.
• Develop and execute a service schedule to minimize downtime and extend equipment life.
• Track EOL/EOS items and prioritize weekly maintenance tasks accordingly.
• Coordinate and manage relationships with external IT vendors and service providers.
• Maintain system documentation, track IT assets and licenses, and assess infrastructure for improvements aligned with church goals.
• Implement and oversee basic cybersecurity measures, including password policies, MFA, and regular software updates.
• Conduct periodic training for staff on security best practices, data handling, phishing awareness, and digital hygiene.
• Monitor and respond to security alerts or incidents, escalating when necessary.
• Assist the Production Team with technical support for events and special projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees