IT Specialist

Humboldt Unified School District•Prescott Valley, AZ

1d•Onsite

About The Position

Works with Information Services staff and school staff to deploy and maintain district technology resources. Assists the Director of Technology and Network Administrator with the oversight and operation of district networks, technology infrastructure and servers. Serves as an information resource to students and staff regarding Information Technology services and capabilities.

Requirements

Ability to operate computer related hardware and software programs
A thorough knowledge of the use and utilization of technology in educational environments
Ability to generate production work with speed and accuracy and to meet timelines
Understanding of Server 2012/2016/2019, Windows 10 operating systems
Basic understanding of Active Directory and Group Policy
Basic understanding of virtualization and wireless technologies a plus
Basic understanding of Windows PowerShell
Ability to troubleshoot complex network, server and workstation issues
Ability to communicate effectively verbally and in writing
Ability to do detailed mathematical computations
Ability to maintain confidentiality
Produce accurate work and complete assignments with minimal supervision.
Ability to apply common sense understanding to solve practical problems and deal with a variety of situations
Ability to work cooperatively and courteously with staff, students, parents and community members
Knowledge of applicable Federal and State laws, district procedures and Board policies
Maintains composure and objectivity in handling confrontation and conflict
High School diploma or equivalent
Criminal justice/Fingerprint clearance
Demonstrated general proficiency in computer programs such as Microsoft Excel, Word and Google Suite as well as those identified above.

Nice To Haves

Vocational/Associate Degree or college coursework with specialization in technology preferred
Three year’s experience in the field of technology preferred
A+, Network+ and other industry related certifications preferred.
Any equivalent combination of training, education and experience that meets minimum requirements

Responsibilities

Installs and deploys ongoing and new technology resources as directed by the Director of Technology
Evaluates, prioritizes and addresses server and network level issues with the Network Administrator
Completes technology work orders as assigned
Evaluates, deploys, and maintains current district servers, and network devices as directed
Refers unresolved technology problems to the Director of Technology
Assists teachers and other site staff with the use of all available district technology resources
Answers technical support phone calls and responds to emergency issues
Assists the Director of Technology in developing a district and building long-term replacement schedule for technology hardware
Assists, oversees and manages technology upgrade projects
Provides 2nd tier support, but also manages and mentors Level 1 technicians
Manages and coordinates all technical requirements for board meetings and other executive-level events, ensuring smooth and reliable operation of all audio-visual and communication systems
May be assigned other special technology projects by the Director
Provides remote assistance, as well as hands on assistance, at times, via phone or computer link to end users to diagnose and troubleshoot certain technology issues
Works with other members of the District’s Information Services department to determine/evaluate future district technology needs
Keeps up to date on software programs used by the District and instructs students and staff on new programs and their operation
May assist with bench hardware repair, system imaging and upgrades
Passes on relevant information received from all sources to the school administration and staff, when appropriate
Participates in the installation of hardware devices and software programs as needed
Responsible for the security, upkeep, operation and care of all assigned equipment
Evaluates IT Technician staff performance annually, with input from the Director of IT.