IT Specialist

Amphenol Tcs • Etters, PA

5d

About The Position

The IT Specialist provides day-to-day technical support to employees, assists with system administration tasks, deploys new hardware, and supports core IT infrastructure operations. This role requires excellent customer service skills, strong troubleshooting abilities, and a willingness to collaborate with global IT teams, including Infrastructure, Network Engineering, Cybersecurity, and ERP. The ideal candidate is highly reliable, proactive, and able to work independently at the site while following corporate IT standards and ITSM processes.

Requirements

• 2+ years of IT support experience in a corporate environment.
• Strong troubleshooting skills across hardware, Windows OS, Microsoft 365, and network basics.
• Hands-on experience with: Microsoft Intune Active Directory Microsoft Entra ID Office 365 administration SharePoint (permissions, sites, basic troubleshooting) VPN technologies (FortiClient strongly preferred) Ticketing systems such as Freshservice or ServiceNow Monitoring and remote management tools (NinjaOne preferred)
• Experience supporting printers, mobile phones, and onsite equipment.
• Strong communication skills and a customer-focused mindset.
• Ability to work independently at the site.

Nice To Haves

• CompTIA A+, Network+, or equivalent certifications.
• Experience in manufacturing or multi-site environments.
• Familiarity with ITIL or formal ITSM frameworks.
• Basic knowledge of networking (LAN/Wi-Fi), cabling, and switch connections.
• Experience supporting Teams calling/telephony.

Responsibilities

• End-User Support & Troubleshooting Provide hands-on Level 1/2 support for hardware, software, and network issues.
• Troubleshoot Windows 10/11 laptops, Office 365 applications, printers, VPN connectivity, mobile devices, and peripherals.
• Support MS Teams calling/phone system issues.
• Manage tickets using a modern ITSM platform (Freshservice or ServiceNow).
• Deliver exceptional customer service and maintain clear communication with end users.
• Hardware Deployment & Site Support Image, configure, and deploy new laptops, desktops, and mobile devices.
• Provision and support iPhones/Android devices and manage carrier activations.
• Maintain and support onsite printers, scanners, and shared devices.
• Assist with conference room setups, AV testing, and workstation installations.
• Systems Administration Support Assist with user and device management in Intune, ensuring compliance with corporate security standards.
• Perform basic administration tasks in Active Directory and Microsoft Entra ID (account creation, group membership, password resets, access changes).
• Help administer Microsoft 365 licensing, applications, and SharePoint permissions.
• Support patching, monitoring, and remote management via NinjaOne.
• Infrastructure & Network Assistance Work with the Network Engineering team to support basic network tasks.
• Troubleshoot local connectivity issues and assist with switch and Wi-Fi troubleshooting as directed.
• Support VPN connectivity using FortiClient.
• Assist Cybersecurity and Infrastructure teams with remediation tasks when required.
• ITSM, Documentation & Process Adherence Follow ITIL-aligned ITSM processes (incident, request, change).
• Maintain accurate documentation for assets, procedures, and user guides.
• Ensure best practices are followed for security, compliance, and operational standards.
• Provide feedback to improve workflows and help optimize the user experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed