IT Specialist Lead

The US Oncology Network • Blacksburg, VA

3h

About The Position

SCOPE: Provides high-level support to the Sr. IT Manager in supporting the day to day operations of the desk side /network support, hardware\software configuration, backups, and Radiation\Imaging. Works mostly independently from the Sr. IT Manager to implement both short and long term plans and goals as directed by management to improve the services and support for the applications and hardware utilized in our environment. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Requirements

• Associates degree in MIS or equivalent, preferred. At least six (6) years of directly related work experience required. Project management experience a plus.
• Minimum of two years experience as a supervisor or lead role preferred
• Work history with medium to large enterprise operational environments, both business and technical. Must have experience working with a standard enterprise level Incident Management system Support of Windows based and other business applications, enterprise resource planning systems, standard desktop applications (such as MSOffice, MS Windows, anti-virus software, internet browsers, email) and the associated hardware platforms and peripherals, remote mobile computing, and troubleshooting network connectivity.
• COMPETENCIES: -Exceptional interpersonal skills and strong oral and written communication skills -Excellent problem-solving skills and strong attention to detail -Superior customer service skills as evidenced by consistent feedback from key stakeholders, annual reviews and recognition by peers. -Ability to prioritize and handle multiple tasks -Ability to work independently and collaboratively -Sensitivity to communications, accuracy, timeliness, and professionalism in all areas of support activity are imperative. Patience, tolerance, and flexibility are very important traits for an individual assuming this role. Time management and task prioritization are also crucial to this position.

Responsibilities

• Provides technical guidance and high-level assistance to fellow technicians, serving as point of contact (POC) for escalation from fellow techs. May be a subject matter expert in one of the key areas of IT Operations
• Provides support and high-level guidance in system access security and user capabilities
• Helps the Sr. IT Manager manage the relationship between local IT and escalation points within McKesson
• Enforces and supports the IT Change Management process
• Supports and ensures that SLA guidelines, as well as local practice IT and McKesson policy and procedures are being followed and completed in a timely manner. Crafts and recommends guidelines for operational efficiency within supported disciplines.
• Supports a complex IT environment encompassing numerous vendors, interfaces and challenging stakeholders.
• Reviews and recommends purchases and/or upgrades on various hardware and software components.
• Provides regular staff performance feedback to the Sr. IT Manager. Supports Sr IT Manager in working with staff to manage projects tasks and to ensure a smooth transition between project deployment and operational responsibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree