IT Specialist - Infrastructure & ERP Support

IDEAL ELECTRIC COMPANY•Mansfield, OH

35d•Hybrid

About The Position

As an IT Specialist at IDEAL, you will be responsible for supporting and managing our cloud and on-premise MIS infrastructure including support for our Infor Visual ERP system, maintaining SQL Server and databases, developing Crystal Reports, implementing and maintaining our CMMC compliance program, and managing export controls security. This role requires a blend of technical expertise, analytical skills, and process improvement capabilities.

Requirements

Experience with Infor Visual ERP or similar manufacturing ERP systems
Proficiency in SQL Server database management and troubleshooting
Experience with Crystal Reports development and implementation
Knowledge of CMMC requirements and cybersecurity best practices
Understanding of export controls (ITAR/EAR) and related IT security requirements
Experience managing third-party vendors and contractors

Nice To Haves

Experience in defense manufacturing or ITAR-compliant environments
Infor Visual ERP technical training or certification
Microsoft SQL Server certification
CMMC certification or related cybersecurity credentials (CISSP, Security+, CAP, etc.)
Cloud platform experience (Azure, AWS, or similar)
Project management experience
Experience with PowerBI or similar business intelligence tools
Knowledge of manufacturing processes and workflows
Previous experience in a growing or rapidly scaling organization

Responsibilities

Manage and support cloud-based and on-premise IT infrastructure
Monitor system performance and implement optimization strategies
Ensure high availability and reliability of business-critical systems
Plan and execute infrastructure upgrades and migrations
Implement and maintain backup and disaster recovery solutions
Provide technical support to ERP users and resolve system issues
Coordinate with ERP administrators and consultants for system maintenance and upgrades
Monitor ERP system performance and work with vendors to resolve technical issues
Maintain ERP system documentation and technical specifications
Support ERP integrations with other business systems
Act as the primary point of contact for managing third-party IT resources and contractors
Coordinate and oversee work performed by external technology vendors
Evaluate vendor performance and ensure service level agreements are met
Manage technology procurement processes and vendor relationships
Facilitate communication between vendors and internal stakeholders
Support and maintain SQL Server instances and databases
Perform database monitoring, backups, and routine maintenance
Optimize database performance and troubleshoot issues
Implement data security measures and access controls
Coordinate with database administrators as needed for complex issues
Develop and maintain Crystal Reports for various business departments
Design custom reports to meet specific business requirements
Optimize report performance and ensure data accuracy
Troubleshoot reporting issues and implement solutions
Document reporting solutions and maintain report library
Lead the implementation and maintenance of our Cybersecurity Maturity Model Certification (CMMC) program
Develop, implement, and maintain security policies and procedures in line with CMMC requirements
Manage export controls security requirements and ITAR compliance for IT systems
Perform regular security assessments and remediate identified vulnerabilities
Prepare documentation for compliance audits and certification
Coordinate with legal and compliance teams on export control matters
Stay current on CMMC standards and ensure ongoing compliance
Provide technical support for hardware, software, and network issues
Manage IT asset inventory and lifecycle management
Participate in IT project planning and implementation
Document IT processes and procedures
Stay current with emerging technologies and industry best practices
Support both facility-based and remote employees