IT Specialist I - Lake Oconee

BANKSOUTH•Greensboro, GA

22h

About The Position

As a BankSouth IT Specialist I, you will be a trusted advisor; solving problems for users of the banks information technology solutions and will be responsible for educating and advising others on the use of these solutions.

Requirements

College degree or Certification(s) in the area of Information Technology/Cybersecurity or equivalent years of experience is preferred.
The ideal candidate will have the ability to diagnose and resolve problems quickly and accurately.
Experience pertaining to Cybersecurity fundamentals.
Knowledge of O365, Azure, Microsoft Windows and Servers, Active Directory, domain administration and security.
General networking or programming knowledge.
Cloud services, specifically secure compute cloud options experience.
Experience pertaining to the fundamentals of excellent customer service with an emphasis on internal customers in a support desk/ticket system environment
Satisfactorily complete all required compliance training and compliance with all laws and regulations that apply based on the scope of this position.
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs.
Must be capable of climbing/descending stairs in an emergency.
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours whenever required or requested by management.
Must be capable of regular, reliable, and timely attendance.
Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.
Must be able to perform job functions independently and with limited supervision.
Must work effectively as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be able to perform basic financial calculations with accuracy.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace.
Must be capable of exercising highest level of discretion on confidential matters.

Responsibilities

Perform User provisioning for Bankss solutions and directories as needed
Provide exceptional support while demonstrating a sense of priorities.
Install, configure, maintain, and troubleshoot workstations, servers, and all other computer related systems, devices, and equipment.
Maintain documented resolutions and operating procedures.
Maintain user accounts on networks and applications.
Make certain proper permissions are established within applications and in the network operating systems.
Develop plans for small to medium size projects involving primarily IT systems and resources; compare actual project tasks and schedule against original plans.
Uses Microsoft Products and other desktop applications at an intermediate level of proficiency and instruct others in kind
Able to write detailed messages and documents for training, problemsolving, procedural documentation, and other uses
Resolves IT requests efficiently and timely as measured by SysAid ticket records.
Continually improve knowledge of Bank IT systems through research and continuing education
Knowledgeable about all of the Banks enduser software to be able to efficiently solve uncommon and complex end-user problems
Able to expertly configure, operate, troubleshoot, and train on specialty systems of the Bank.
Provide day to day support in a timely manner for Incidents and Change tickets
Provide updates and project status
Perform troubleshooting and review for Applications or System performance