IT Solutions Engineer

OpenAI • San Francisco, CA

91d • Onsite

About The Position

As a Solutions Engineer, you will design and implement scalable, ITIL-aligned workflows using OpenAI technology and models to automate and improve core IT processes. You will deliver cross-functional solutions from requirements and architecture through build, rollout, and operationalization across ITSM, IAM, SaaS platforms, identity-adjacent systems, lifecycle automation, access workflows, integrations, and enterprise orchestration.
You will reduce operational toil by building durable automations that ensure systems behave consistently, predictably, and securely. You will also work closely with IT Support Operations to eliminate root causes, streamline workflows, and equip Support with the least-privilege access needed to operate effectively.
This is an on-site role based in our San Francisco office with a minimum presence of three days per week.

Requirements

• Instinctively break down messy, ambiguous processes and turn them into clear, logical, well-structured systems.
• Navigate technical and non-technical teams with ease, translating needs and aligning stakeholders without friction.
• Identify patterns, eliminate repetition, and design solutions that scale rather than relying on manual effort.
• Understand identity as a foundation of enterprise architecture and think holistically about trust, entitlements, and lifecycle flows.
• Adapt quickly to new tools, understand how systems fit together, and enjoy learning the inner workings of enterprise platforms.
• Think in systems naturally and identify where data or workflows break down, and design clean, resilient cross-system connections.
• You appreciate structured frameworks like ITIL and Agile, using them to bring order, predictability, and continuous improvement.
• You communicate clearly through runbooks and written guidance that help others move faster and reduce institutional knowledge gaps.

Responsibilities

• Solution Design and Implementation
• Translate unclear requirements into structured workflows and dependable systems.
• Build integrations across identity, SaaS, ITSM, internal applications, and endpoints.
• Deliver implementations from architecture through rollout and documentation.
• Support Partnership
• Address recurring issues with targeted workflow and system improvements.
• Equip Support with training, Playbooks, and long-term administrative patterns.
• Manage on-call rotations and technical escalations across IT and Security.
• Workflow, Automation, and Orchestration
• Build automated request flows across Slack, ChatGPT, Atlas, Jira, Linear, Incident.io, and Retool.
• Use APIs, Terraform, scripting, and low-code tools to remove manual effort.
• ITIL Application and Management
• Maintain Incident, Request, Change, and Problem workflows across modern ITSM tools.
• Provide repeatable workflow templates for teams across the company.
• Integrations
• Execute user, device, and SaaS integration playbooks.
• Lead identity, access, and ITSM migrations during acquisitions.
• System Administration
• Maintain lifecycle, collaboration, and automation platforms such as Slack Grid, Google Workspace, Atlassian, and GitHub.
• Ensure system reliability through monitoring, logging, workflow health, and integration upkeep.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees