IT Solutions Analyst

Penske • Beachwood, OH

4h • Onsite

About The Position

An IT Solutions Analyst is an information technology professional who functionally designs systems, applications and user interfaces for a solution that supports a specific business process. An IT Solutions Analyst works closely with our external customers and operations (internal and external) to identify process and system improvement opportunities and documents business and technical requirements. A Solutions Analyst assists with implementation and training of the solution which ensures business and technical process compliance. These professionals have a wide range of technical and business knowledge rather than focusing their skills in a specific area of information technology.

Responsibilities

• Works closely with external customers, operations (internal and external), IT departments and project team during freight management solution design and definition.
• Translates business requirements into system requirements
• Manages the projects and/or solutions to meet client group expectations.
• Main point of contact for client group updates, issues, and questions.
• Tests and certifies that the solution meets the customer and business process requirements.
• Participates in Customer sales presentations to articulate Penske’s technology solution capabilities
• Designs business process solutions based on system capabilities.
• Identifies new applications and functionality required to support a specific requirement.
• Trains end-user groups on how to use the solution.
• Leads project scope and recommend technical solutions to meet customer needs.
• Creates project plans, timelines, milestones, goals, and ownership
• Leads regular meetings to ensure the effectiveness of the plan, cost implications, and quality of the solution
• Involved in analyzing system/software capabilities and how it relates to creating a technical solution.
• Identifies future opportunities for system enhancement and value generation.
• Leads a team of Solution Analyst
• Mentors junior level associates.
• Identifies and communicates tasks to the appropriate departments required to develop and implement the solution.
• Assesses solution quality and certify that it meets the customers’ requirements.
• Provides feedback to managers of project members that helped to develop and implement the solution.
• Assists with writing reviews for associates in their team.
• Provides input on the training needs and skill improvements for associates in their team
• Other projects as assigned by the supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed