API IT Solutions Analyst IV - Remote

CSAA Insurance Group, a AAA Insurer

2d • Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for an API IT Solutions Analyst IV – Remote Your Role: As an API IT Solutions Analyst IV, you will play a critical role in delivering enterprise APIs that power mission-critical applications across sales, service, and claims—supporting both digital and agency channels. You’ll work closely with internal and external partners to onboard them to our API ecosystem, solve issues, and ensure seamless integration experiences. This role requires deep technical competence, superb communication skills, and the ability to thrive in a fast-paced, Agile environment.

Requirements

• BA/BS degree or equivalent combination of education and experience
• Experience with data extraction and analysis using SQL, and data visualization techniques
• Proficiency in IT applications and platforms
• Understanding of software development process (SDLC) and project management methodologies.
• Basic project management skills to help coordinate and supervise project timelines and milestones.
• Ability to manage tasks based on priorities.
• Excellent verbal and written communication skills to interact with both technical and non-technical collaborators.
• Ability to explain complex technical concepts in simple terms.
• Knowledge of testing methodologies, including user acceptance testing (UAT).
• Ability to create and implement test plans and scripts.
• Strong problem-solving skills to diagnose and resolve user issues.
• Expertise in creating and maintaining clear, concise, and comprehensive user documentation.
• Ability to review and provide feedback on documentation created by others.
• Solid ability to analyze and interpret data to support business decisions.

Nice To Haves

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Responsibilities

• Collaborate with Business Relationship Management/Consultants (BRM/BRMC), Business Solutions Analysts (BSA)/Other business partners, Project Managers (PM), Developers and Quality Assurance (QA) and other IT partners as needed: Work closely with BRM/BRMC and BSA to understand needs, collect business requirements, and translate them into technical requirements. Coordinate with project managers to ensure project timelines and milestones are met. Develops and maintains comprehensive Standard Operating Procedures (SOPs) to ensure consistency and efficiency in processes. Identifies and coordinates interdependencies across multiple domains, ensuring seamless integration and alignment of efforts. Leads and accelerates the delivery of projects and initiatives, driving them to successful completion within set timelines. Cultivates and sustains strong, collaborative relationships with various domains and key contributing partners, such as the AI Council, Architecture Review Committee (ARC), and others, to foster a cohesive and encouraging work environment. Collaborate with Architects, Developers and others as needed to ensure technical solutions align with business objectives.
• Provide Subject Matter Expertise: Serve as a go-to resource for business partners, providing in-depth knowledge of the applications and platforms. Review and provide feedback on documentation crafted by other analysts to ensure accuracy and completeness. Regularly update BRM/BRMC, BSA and PM on the status of issues and risks.
• Ensure Accurate Translation and Traceability of Business Requirements into Technical Requirements: Collaborate as needed with BSA and other business partners to capture all vital business needs by using Business Requirements Document (BRD) Validate the technical requirements, support the business requirements, delivering expected features and functionality
• Create, Maintain and Update Documentation:· Create and maintain comprehensive documentation, including technical requirements, design, user stories, and acceptance criteria Collaborate with Architects and Solution Designers and own the creation of clear and concise technical specifications and documentation, to include items such as systems mapping, data flow mapping, database queries, table updates etc. Ensure that all documentation is up-to-date and accessible to relevant partners.
• Assist with Business Involvement in Testing and Training: Assist with user acceptance testing (UAT) sessions. Assist with development and delivery of systems related training materials and sessions to help users effectively use new or enhanced applications.
• Perform Data Analysis and Reporting: Extract, analyze, and interpret data to support business decisions and project outcomes. Contribute to reports and dashboards to supervise project progress and performance metrics.

Benefits

• We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!
• Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
• Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
• Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level