IT Solutions Administrator - (100 percent onsite position in Stony Brook, NY)
About The Position
In this position, you will provide technical support to the internal staff of Softheon, with a primary focus on managing and owning collaboration and communication tools. This includes overseeing platforms such as Microsoft Teams, Office 365, and ensuring compliance through Microsoft Purview. The IT Solutions Administrator is responsible for configuring, maintaining, and optimizing these tools to support seamless and secure organizational communication. This job requires a patient and stable work style and consistency in dealing with repetitive routine. The job demands a cooperative, agreeable and sympathetic listener who gets along with others and enjoys being helpful to them. A customer service, team-oriented focus is of utmost importance. The job requires attention to the details of work, handling work items with better-than-average accuracy and with careful attention to the quality of the work.
Requirements
- Bachelor’s degree in Information Systems, Technological Systems Management, Computer Science, or a related field required,or currently enrolled and actively working toward completion of such a degree.
- At least 2 years of relevant experience
- Former Experience Managing Users and Workstations Within Active Directory.
- Experience or familiarity with: Microsoft Window Operating Systems
- Microsoft Office Suite
- Workstation Hardware Troubleshooting Techniques and Software Utilities
- Workstation Software Troubleshooting Techniques and Resolution
- Microsoft Active Directory
- Helpdesk Ticketing Software
- Strong knowledge of collaboration platforms such as Microsoft Teams, SharePoint, and Office 365.
- Technical expertise in identifying, diagnosing, and evaluating end-user computer and account issues, and developing effective mitigation and repair methods.
- Strong analytical and problem-solving skills
- Strong interpersonal skills with effective verbal and written communication skills
- Strong etiquette for internal digital communications (Email/Ticketing)
- Ability to meet deadlines in a fast-paced environment while managing simultaneous projects
- Demonstrated ability to work effectively independently and in a team environment.
Nice To Haves
- Mobile device management is a plus
Responsibilities
- Administer and optimize collaboration tools such as Microsoft Teams, SharePoint, and other Office 365 applications.
- Provide technical assistance with the setup, configuration, maintenance, and troubleshooting of collaboration tools and related systems.
- Collaborate with remote staff to ensure proper system access and resolve issues related to collaborative tools.
- Ensure compliance through Microsoft Purview by configuring and monitoring policies for data governance and security.
- Respond to technical queries via phone, email, in person, or through remote access.
- Troubleshoot and resolve end-user hardware, operating system, software and networking related problems remotely and on-site.
- Train employees on system access, collaboration tools, and compliance best practices.
- Develop and maintain documentation and training materials related to collaboration tools and compliance systems.
- Develop and maintain training manuals and documentation.
- Run reports to analyze common technical issues and implement solutions to address recurring problems.
- Maintain System Inventories.
- Perform other duties as assigned by senior IT staff.
- Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
- Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values.
- Provide guidance and mentorship to team members within your department and across diverse functions.
- Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.
- Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues.
- Local travel on an as-needed basis (e.g., shipping and pickup tasks).
Benefits
- Work from your home company with a one-time home office stipend
- Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents
- Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave
- 15 days to discretionary PTO based on YOS
- 9 additional paid holidays
- Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
